Showcase Cinemas - U.S.

The Showcase Cinema app is an excellent way to purchase movie tickets. It’s the only way I buy tickets now! I have secured tickets ahead of a show, where I want for groups from 2-20! Knowing where everyone will sit and being able to purchase snacks ahead of time is ideal and a big time saver! Our family loves it.

There’s a total of 8 people booked for the showing I want to attend and the app refuses to let me book a seat with a 1 or even a 2 seat buffer away from other patrons saying it doesn’t allow seating gaps. It will only let me book sitting directly next to another patron or 4 seats away. This is a terrible feature/ policy. Essentially, 4 people are occupying an entire row so I can’t sit there unless I sit directly next to them or the last seat next to the aisle. I was able to book the seat I wanted through another app with no issues. This policy needs to go.

I was watching A Quiet Place the begining. With an hour of the movie, the movie shut off and we were told to exit the theater due to an emergency. My family and I left quickly and orderly out the theater leaving our food behind. We did not go back into the theater. In fact, we left for fear of a gunman, fire, or some life threatening situation. I was told I could get replacement tickets but I can not t food replacement. I find this to be upsetting because movie theater food is not cheap and due to an issue beyond my control, I was forced to leave and left food behind. I feel I should be able to get reimbursement or a replacement for what I bought.