ShopSimon

I ordered a pair of bling Adidas shoes.. I paid for expediting shipping and delivery, but just like everybody else , I definitely did not get my shoes by expected delivery date.. I didn’t receive any updates or comforting information from that seller , except for ‘ shipping is delayed, your case is closed’ .. I waited for roughly a month , before the shoes magically arrived at my front door.. which shocked me and I felt like it was Christmas! I really thought I got scammed.. but I purchased from Shop, so I figured they would be wise enough & structured well enough to weed out any fraudulent companies.. but I can say, I have purchased Coach items from this website, and have had positive experiences with SHOP TRACKING the shipping & delivery of my purchases .. I receive them within two weeks.. which is still passed the expected delivery date, but I am just familiar with the two week delivery timeframe.. all of the coach items that I have purchased through Coach or Coach outlet companies have arrived in perfect condition. I can say that my Adidas shoes that took a month to get to me, also arrived in great condition.. so I would definitely read up on the company that you are purchasing from and be prepared for an extended shipping and delivery time.. I have not had any bad experiences as far as the item I purchased, arriving damaged , or Incorrect.

Great place to shop, though it seems like there are technical improvements to be made. After adding many items to my favorites list last week, I open the app today and find that they’ve all been deleted from my account! I even tried logging out and back in, and checking for an app update. Thankfully, they’re still available in my account via the web version. Another hiccup with the web version: every time I log in after a few days, it asks me to reset my password. Even though I’m using the same password, I have to reset it every time! This doesn’t happen using the app. Overall, I’ve had a great experience purchasing and returning items through the website via mobile browser in the past year. Great customer service. This was my first time using the app and now I might switch back to the web version due to the missing favorites. Disappointed.

I’ve order a few things through this app as well as its sister apps (Gilt and Rue la la) and each time the shipping experience has been beyond dreadful. Why can’t the shipping process be more efficient and delivery time frames, at least occasionally, are accurate. Why can other sites like 6pm, Zappos, Bonobos, Chewy, etc all can fulfill items efficiently, promptly and accurately. All without utilizing the cheapest shipping methods (like surepost). Figure out why others can do it!!!! As to customer service. Even after the frustration of a bot not comprehending the issue, the solution is email. I explain in detail the shipping issue and again they don’t understand and just link me to tracking. Do they not think I already did that?? I follow up that if they dig into the tracking on their own, they will see that the package showed zero movement in a week yet was going to be delivered on x day. That requires a cross country delivery in an hour. The blame can only be on the shipping company so many times before SPO should think that maybe the shipping company is inept or their is a flaw in SPO’s shipping process as other online retailers can somehow not have this issue repeated in a regular basis. Does Simon corporate just not care about customer satisfaction. I would hope not. But the evidence would seem to point to the former.