SC Federal Credit Union

Updated app doesn’t work near as well as the old version. EVERYTHING is slower and more steps needed. Take us … your customers … more time to fo everything. Also … I have got to see more than just a week or two back in cashed checks and electronic transfers. Need to go back six months on check lookups and 2 years (24 months) for monthly statements. In electric transfers, I need to see the name of the company … and not have to go in and physically open each check to determine company. Not good enough. Keep trying !!!

The new version had several roll-out problems but most seem to be fixed after a couple of weeks of debugging. Not unexpected. What is terrible is that it is only configured to run portrait mode and is terrible for those of us who use a keyboard and iPad as our primary device. I have to physically pick up the device, manually rotate to the side, and try to do everything with the tiny popup keyboard. I cannot believe that one of the developers did not pick up on this! I’m rating a 2-star because this is a pretty elementary concept they missed combined with the expected roll-out issues (remember the credit card issues last week). I really hope there was no bonus payout on the development contract! If so, it should be DOGE’d (okay too soon for that joke I guess)! Honestly hoping they have a few sprints left on the development. As a note: both my Navy Federal and USAA apps work just fine in landscape. I hope I don’t have to transfer everything to one of them since I have been with SCFCU since it was still CNSFCU back in the day.

This app is actually such a problem. I’ve had to delete and redownload it three times because it will lock me out and say I violated security policies and it locks me out so I can’t even attempt to sign in to my account. And I don’t even know what the security policy’s are! I just check it to see my account balance i have no clue what that violated. Face ID worked for the first week maybe and has never worked since, even though it’s always turned on. And I’ve turned it on and off just to see if it would work again. The app use to never show me my account number even though it was supposed to, I use to have to check the website. That finally started working the other day. Compared to the banking apps my friends have this one is terrible. It also just won’t work half the time, it will just say you have to call your bank. Also if you put your password in wrong it won’t tell you that was the issue it will tell you to call ur bank since there’s difficulties or something. I will say I do think they recently updated it cause some things are working a little better. I wish I could say the details but I can’t since I’m locked out of my account for some violation that is only for the app.