App Profile: SouthState Mobile

bwhite101010

Rating: 5/5

The only issue I have and suggestion for this app I have is: there’s never any notice ahead for any maintenance for when the app or the webpage will be down. If they would give us an e-mail or text or even an inbox message in the app, say a day or two before scheduled maintenance or maybe even 12 hours before. That way users would know if they’d be able to access their account information or not at the time. I know with me being a independent contractor and traveling a lot for work and sometimes for fun. It’s very convenient for me to have access 24/7 to my banking stuff. The rare occasions I have logged in maybe only three times out of using the app since 2017, have I experienced being kicked out of the app due a scheduled maintenance that was set for the time I happened to log on and couldn’t figure out why. So if you can add notifications for system maintenance or for down time a head of time when applicable, it make it a bit easier. I also love how I can deposit checks electronically. The app is well organized, easy to use. As well is really great having the chat with agent, chat box. As well as some useful tools and tips I never knew was offered on here. Keep up the great work.

October 23

Rating: 5/5

This experience has been a nightmare. Firstly, I was forced into this update because I couldn’t log on to my account as before. Then, I have to put in my login ID of which would not be accepted because I probably got one of my digits wrong. I’m 74 years old and function much better by good habits developed and I saved my login so I could save time when I check on my accounts, but your app doesn’t give a way to change your login ID. I waited on the phone for 30 min. To talk to a representative and no one responded. This is poor service and I am seriously thinking of changing banks. I have been with South State since it was originally First Federal and my parents were customers before me for decades. Please revise this service.

ash5349

Rating: 2/5

I’ve had this app for a long time now and I’m finally fed up enough to make a review about it. I have no issues loading up the app or logging in but what I do have issues with is the app can’t handle so many daily charges. My transactions will be completely out of order and some will pop up even though the purchase was made over a week in advance. It tells me the amount of money I have left after a charge but it’s not accurate at all. Yesterday it put all of my charges from 3 days prior to yesterdays purchase. There was about 16 pending charges and they were all out of order than what they were purchased in. For example. If a couple of days ago I made a target purchase for 15 dollars and was left with 200 in my account, it’ll say I made the purchase today and then say I’m left with 350 or something like that. This then leads to me not making any purchases in fear that I will overdraft my account. Even if I get a receipt out of the bank in person it will not have my updated remaining balance so I have no clue how much money is ACTUALLY in my account