SouthState Mobile

I don’t love this new app but it’s ok. I can check my balance and see what has went threw the bank 24/7 that’s what I like. I loved the other app lots better. I like keeping track of my sales and balances. I don’t like calling the bank because nobody never ever answers the phone. I have about 5 different numbers for this bank and still no one will answer the phone. I hate calling this bank I’ll have to call over and over then they might answer, 99% of the time it’s leave message I’ll get back to you . I do wish you would stop updating all the time. Ever time I get use to your app you go and change it. Old is good we don’t need keep up with the Jones 24/7 if it works and S.S. Bankers and they like it leave it alone. Like the 24/7 drive thru I still don’t know how to use it and it shouldn’t be that way for me. I should have the right to use the 24/7 drive thru. Leave drive thru alone and S.S. Banks app stop changing ever thing all the time . Or I just might change banks.

--- I am completely, unashamedly, obsessively in love with my bank—and no, they didn't pay me to say this (though I'm totally open to that conversation, guys). Their app is so smooth it makes me feel like a tech genius, even when I'm just transferring $5 to my friend for pizza. Their customer service reps greet me like I'm a long-lost celebrity, and honestly? I'd name my firstborn "Checking Account" if my spouse would let me. They've never hit me with a surprise fee, which is basically the banking equivalent of finding a unicorn in your backyard. Every time I log in and see my money (even when it's sad and small), I get a little dopamine hit—like a slot machine, but with better odds and zero guilt. Thank you for being the absolute GOAT of banks—now please don't look too closely at my late-night online shopping sprees! 🏦😂🙌❤️

The only issue I have and suggestion for this app I have is: there’s never any notice ahead for any maintenance for when the app or the webpage will be down. If they would give us an e-mail or text or even an inbox message in the app, say a day or two before scheduled maintenance or maybe even 12 hours before. That way users would know if they’d be able to access their account information or not at the time. I know with me being a independent contractor and traveling a lot for work and sometimes for fun. It’s very convenient for me to have access 24/7 to my banking stuff. The rare occasions I have logged in maybe only three times out of using the app since 2017, have I experienced being kicked out of the app due a scheduled maintenance that was set for the time I happened to log on and couldn’t figure out why. So if you can add notifications for system maintenance or for down time a head of time when applicable, it make it a bit easier. I also love how I can deposit checks electronically. The app is well organized, easy to use. As well is really great having the chat with agent, chat box. As well as some useful tools and tips I never knew was offered on here. Keep up the great work.