App Profile: Palmetto Citizens FCU

Mrjk47

Rating: 4/5

The new update is a major overhaul and improvement over the previous mobile banking app. It provides much more info and features that you can find with larger financial institutions. It really brought the PCFCU app into the current mobile banking era. BUT... unlike the online banking web interface, mobile banking does not allow custom views to be setup, so all of the accounts my name is on are listed in my default view. It seems locked on the assets/liabilities view. I have to scroll down through all the clutter to get to my main account. It is nice that i can do a quick-view of my main account balances, but it would be useful to have the same ability to set a different default view on mobile, like you can using online banking.

Evian Lawson

Rating: 5/5

I absolutely love banking with them and of course having the app makes banking even easier. I can pay on my credit card and car loan that are both financed with them without having to use external sites. Just move funds between accounts and sign out. It makes banking less of a hassle and much easier to keep up with. Every time I go into a branch I’m greeted with enthusiasm and helped with the greatest professionalism. Making the switch back to a credit union was the best thing I could have done for my banking experience.

ChancyNastain

Rating: 1/5

Your old software was really fine and I didn’t have any issues with it. Then you “improved it” and did away with the deposit information on pending auto deposits. Now we get info that it’s pending but you took away the date it will be credited. Never take away functionality. Another new thing I don’t like is you combined accounts that have me as a common account holder. I have accounts with two different people. They were separate accounts for a reason yet you decided to put them together so the person on each account could see my financial status on the other account. And when I discovered it and contacted you to undo it, you told me I was stuck with it. The harm was already done and my business was shared with people who didn’t need to know. Go back to the old way. If it ain’t broke, don’t fix it.