Saks Fifth Avenue

Always had a great customer experience when ordering from the app until recently. I ordered an item and was sent the wrong color. I had planned on returning to the store but thought I just get the process going via the chat on the app. That’s where it went all wrong. I was told because I’ve chatted with them that I could no longer return at the store. I was also told that I would have to drop off at FedEx and potentially have to buy a new box to ship it back (which I did have to buy a box). To top it all off, the original color that I had ordered was no longer available in my size. So not only do I have to run errands for Saks mistake, I missed out on the particular item that I had initially purchased. Overall super disappointing experience and I think any future purchases will be done in the physical store where there is still some semblance of customer service that I expect from Saks.

This app is full of glitches. Search function will take forever to load up and good luck scrolling through the search results without having to repeatedly refresh the whole thing to basically force it to pull up more results. And God for id if you ever clicked on an item’s link in your email, this thing will make sure never to load up! The back-in-stock item will go out of stock again and this thing will still not take you to the item’s page from your email! Needs lots and lots of work! Current status: absolute garbage!

Saks digital team, few things make me as frustrated and angry is attempting to actually use your app to shop. Despite every update that gets pushed, the result is always the same: 1) the search function takes minutes to actually load. I don’t know what integration you all have between the app and your inventory but whatever it is it needs to be redone immediately. It takes MINUTES and often doesn’t actually load. 2) if I use the navigation to shop instead of Search, and I filter it down to my specific size and color is that I’m interested in, let’s just say the app says 670 results are available. I scroll and yet I only get about 80 and then I have to repeatedly try to re-push the page to update to see beyond that. What in the actual world is going on with this app?? It’s heavy. It’s clunky. It’s cumbersome. And I don’t have any of these issues with the Mytheresa app or others. Please invest more in truly improving the shopping experience otherwise you will find people simply go to other retailers.