Sagrada Familia Official

We tried sooo many times over a period of days to buy tickets through the app to no success. We went in person and talked with the workers outside and they were of no help. They told us that was the only way and they offered no solutions for how to get tickets. We saw the red Barcelona tourism info booth on Carrer de Sardenya, in front of Plaça Sagrada Familia. They were super helpful and immediately able to get us tickets. My advice to fellow travelers- don’t waste time trying to buy tickets on the app if it doesn’t work the first time. Just go in person to the booth! It’s not officially connected to the Sagrada Familia foundation and that’s why the workers at the building won’t tell you about it. As an additional note, it seems like some credit cards from non-European countries don’t work on the app due to differences in security features. That’s the only reason I could find as to why my visa didn’t work.

Whoever designed this needs to be fired. The App is just a holder using the website and it’s not even good at that. The form entries time out and then a error is just shown with letting me know what the error actually is. We used the site and got more “in” only to get some error trying to use the credit card (U.S.) No one is the U.S. has a 2-factor credit card. Why not just use Apple Pay in an IOS App? That’s far more secure than using a debit card - which no one should be using for purchases. After around a dozen attempts on our phone, various laptop browsers, we just decided not to visit this place. Obviously with this horrible system to get tickets, they don’t want direct visitors. Maybe only tour operators who can charge far more.

You need to have an email sent to you from the ticket purchaser transferring the ticket to you. The email contains a link to download the app. If you have already installed the app, the transfer won’t work. Delete the app and go through email instead. This also will give you access to the audio files. Clunky but it does work.