GetYourGuide: Plan & Book

Our tour guide , Michael , is a wine expert . With that said he is so humble and without the snobbery we have experienced in Napa California near our home . Michael greeted us with hot coffee and local pastries . He drove us in his spacious van to an old vineyard and home to meet a lovely wine maker . His name is Adriano and he owns Quinta de Montouro winery . The land has been in his family for at least 12 generations . Michael and Adriano set a banquet out for us with many wines and ports . My husband even opened a bottle with fire . It was like being invited to the most rustic , exclusive wine club in someone’s home . We saw the newly harvested grapes and even tasted the freshest draw from the vat and wine skins ( like a jam ) on to the boat ride and lunch at a super cute restaurant where we dined again on wine and yummy Portuguese specialties. Then on to another vineyard called Quinta do Beijo where Bea ( an amazing bright wine employee ( and nice too ) shared their delicious wine . She even let me climb inside an empty wine barrel . Come on . In the US we have wine tasted for 40 years and never have we had tastings like these . Then Michael drove us around so we could see all the beautiful spots in the Douro Valley . We even saw a young man propose to his gal at one of the spots and she said yes ! A day worth remembering forever . We felt so so so lucky to get Michael and you should book with only him ! He is a rare vintage as human being go ! With respect Wendy and Jeff

In my trip to Spain, I did not have any issues with bookings until my short one day trip in Seville, Spain. I had booked an entry ticket to the Alcazar, at 2:13 pm and the only available time was 4:30pm. We walked from our hotel and at 3:29pm I received an email from Get your Guide that the booking had been cancelled with no specific reason, and that I would receive a refund within 7 days. I decided to walk over to the Alcazar but the ticket booth had closed by the time we arrived at approximately 4pm and the entry closing at 5pm. The staff there simply told me I could not purchase entry and that I would need to talk with the third party company that I booked with, and referred to them as “competition”. This sidelined what we really wanted to see in our 1 day trip to Seville. I feel that we should have received the cancellation notice a lot sooner to make other plans before wasting our time, and getting stuck in a situation where we could not book any other attractions during our stay. It made more sense to visit the attraction directly or book directly with their website rather than using Get your Guide. I am hoping I do not have issues receiving my refund at this point.

We arrived 20 minutes early for our tour, however, it took every bit of this to figure out where our tour was. The instructions clearly stated to meet at the Café at the Glacier Lagoon site. No one was there. No signage. No one knew anything about the tour. We did not see anyone else on our tour because we asked. None of the other tour operators knew anything. Very scary and frustrating since we had lost another tour back in Thingvellír due to the same type of confusion. Here we already paid and yet no one to help us. I called the Tour Operator listed on my ticket (took a few minutes to find their contact info) and when they asked for our booking number, they did not recognize the GYG’s number and we were not listed on any tour. This frustration continued for 20 minutes. When we were about to simply give up, a very nice man approached us (because we literally looked lost and panicked) and asked if he could help. He had us on his list and yet the entire tour was already in the truck ready to go. Where were these people the entire time?! It was just so frustrating and unnecessary. My advice is to PLEASE get the communication part right between tour ops and third party booking sites. We were told by the operator that “GYG often does this”. So be careful and just look at your ticket, definitely arrive EARLY and simply walk behind the café and approach the trucks, as someone will eventually know where you’re supposed to be. Again, NO ONE met at the café as instructed!!