Red Robin Ordering

The app is lovely, menu is good, payment is seamless. However, when it comes to the orders, this app is a big fat liar. It says the delivery has been ‘completed’, and then it’s another 20 minutes before the food shows up. The time that they give you in the app is not the delivery time, it’s the time they decide to wipe their hands of you. Has happened to me 3 times now, called the location, told me they can’t track the order and if it was stolen there would have been nothing they could have done. The food arrived 45 minutes after the time said it would. Great app, HORRENDOUS TIME ESTIMATIONS.

Edit: Was going to rate this one star but found that I had already wrote one star review for a different issue lol. For whatever reason you can only add a credit card during the checkout process, which is fine I suppose however it does not let you save the credit card number after entry so basically the app is useless as it does not let you complete the order without credit card. If Apple Pay was an option my issue would be solved, but this app is flawed and outdated so of course Apple Pay is not an option. Also lost all of my rewards that I had from a year ago which probably not an issue of the app itself but still annoying. Previous issue Was in the process of creating an order. Switched to the browser app for a few minutes, went back to app and cart was empty, need to rebuild the order.

I have a rewards account with Red Robin. I have been going for a while now and can only afford to go sparingly (eating out gets pretty spendy no matter where I go, but especially at a nice sit-down place like Red Robin). Anyway, yesterday I opened my app and it had me log in again, which I was fine with. What was odd about it though, is the fact that it asked for my birthday when I’ve had that on my account already for over a year. I added my birthday and everything looked fine. My account looked as it always has with three of my kids birthdays added to it as well. This morning, however, I opened the app to find all of the birthdays gone, including my own. Not only that, but the rewards I had built up from past orders were gone. Yesterday, I was 3 orders away from a free item, not counting the meal I had with my family that very evening. This morning, when I should have seen it update to “2 orders away,” I found my account progress reset! What is going on? What happened to my rewards points? What happened to my account? It appears as if I have a brand new account with no history.