Rapid City Journal

RCJ is so difficult to deal with. Every time I contact them I am told different things. Emails go unanswered. I recently cancelled the hard copy and chose to get digital only. I read this on my apple phone and was assured my family members would also have access. This is not the case. Once again no one is responding to emails. Any suggestions?

After 9 months of giving The Rapid City Journal a chance to deliver an acceptable app, I’ve run out of patience. This is a very clunky app, loaded with ads and click bait. The biggest annoyance is trying to read the digital version of the printed paper, which is the primary reason for the subscription. I access the print replica via an iPad Air 4th gen. The top half of the page is one large ad that will not go away. After several attempts with the customer service to to find out why this is happening, still no resolution. This company has some serious issues to resolve with regards to technology and customer service.

Why does this app get worse and worse. At least before the update I could read some of the articles, after scrolling past the same repeated story multiple times. Now any story I try to open I get a pop up that says the content is not available and to retry or cancel. I have deleted and re installed the app with the same results. I did not think it was possible, but the app is worse then the stories.