App Profile: Smart & Final

Ms. Mel

Rating: 3/5

I’d like to request 2 things. First, can you make the shopping list more user friendly by allowing the user to sort the list by category? It’s so much easier to shop in store when everything is grouped in the way that we shop…..by category/department. Even the ability to manually move items up and down the list would be ok. Secondly, please redesign the list so that it’s more compact. Allowing the user to see many more than 2 items on the screen at a time. Also, Thank you for adding the ability to add items to my list from the ad. That was very much needed. I also appreciate the app letting me know if there’s a coupon available for items I’ve added to my list. That is a huge convenience especially with the inflation we’re having.

Disappointed customer Bjh

Rating: 1/5

I have read most of the comments regarding the app. I agree 100%. I stood on the store 20 minutes trying to log in. I changed my password five times in each time it said it wasn’t the correct password I finally gave up and started shopping. I was able to clip the coupon in a different area but it was a online or delivery thing. I asked for help at the checkout they don’t know how to run the app so I had to pay full price for different things that I went there specifically for. Then once I checked out, stood over to the side and tried three times again to login so I could maybe get my credit for the food that I had bought and the items but again I keep getting nothing I can’t. She goes where you’re on the website and not on the app. I’ve deleted the app I’ve rebooted the app I’ve re-created and re-registered and it is still impossible so someone needs to work on your app because I used to love going in there that you didn’t have to do all this work and now it’s a pain in the you know what so please someone work on this so we can continue to have a good quick and easy way to check out without wasting our valuable time and yours

Xyzzyx99

Rating: 2/5

Impossible to load the 5-day special deals—you don’t get, say, the $3.99 price on a Pepsi 12-pack, just the $5.99 one. I’ve spent well over an hour trying to get this to work on a current iPhone with the latest app, and it just doesn’t. Maybe get the people who designed the Safeway app to revamp this one—total fail. One star. Update: Thanks to a store employee, who told me I should use the web, not app, version, then delete the app from my phone and reinstall it, I was finally able to get this to work. So I would rate the app 2 stars now, because even though you can get it to work, doing so is a pain, and having to scan barcodes at all after you’ve clipped the digital coupons is an additional, needless hurdle. The Safeway app is a good model for how easily and seamlessly these shopping apps should work. At a minimum, the Smart & Final app should work by itself, without having to set things up (or re-set them up) on the web version. And the barcode scanning requirement should be eliminated.