Online Portal by AppFolio

Really enjoying having an app on the phone over only a portal on a computer. Very user friendly. Great communication from building management on how to download and set up

Friendly user and very easy to set up.

First of all, absence of a submit a feedback option is a huge sign that the company does not care about customers. Having to write a public feedback in AppStore is the only option. There is absolutely no way to contact support team with a support ticket either. The issue: the newest update had a major change in submission of maintenance request. Now there is an extraordinary annoying AI concierge chat instead of a normal maintenance request and it takes much more time now to submit a request. While I understand that the idea was to make it more convenient, this update forces residents to face inconvenience. AI chat does not let an option to write a comment explaining situation in details. It identifies semantic problem but does NOT let you write a note for maintenance team. It just chooses whatever standard entry field it has. Same with attaching images. I had to write an "Update" to the request even though it was not an update, but simply clarification that is often crucial for smoother processes. That would be wonderful if the app gave an option to submit request manually OR choose AI chat. Forcing residents to go through this far-from-perfect AI chat is really not a good update. For now it's just an extended time for maintenance request submission and additional headache.