TurboTenant for Renters

I had already used my credit card to pay the initial application fee, so it was saved as my existing payment method. When it came time to pay my security deposit and first month's rent, I simply selected that saved card. At no point during checkout was I told that a 3.9% processing fee would be added. When I contacted TurboTenant, I was told the fee is disclosed on a different page and when adding a new payment method—but not when using a card that's already saved. Even the chatbot acknowledged it would be helpful to display the fee before submitting payment. Despite that, TurboTenant refused to refund the fee or allow me to cancel the transaction and pay by bank account instead. Charging customers nearly $200 without a clear, final warning before they authorize payment is poor design and an unfair customer experience. A simple confirmation showing the processing fee before payment would prevent this from happening to others.

Good evening this is T from 501 unit one. My experience is good. I can’t even say great. My daughter and I have been here 7 1/2 years. We are very blessed. We don’t have no harm or danger that comes that way we keep ourselves, but we also try to be good neighbors. Erin is more than just a landlord to me and my daughter personally and I know if I really need something or need to voice my opinion about something I know that I will get heard I will be heard so as of right now I have no complaints with how things are going. Have a blessed night.🩷🩷🙏🙏🙏🙏🙏🙏🙏🙏

No matter how many bug fixes, this app is constantly bugged. When your keyboard opens it can’t close in the feedback window, when you try to press the menu button the menu options don’t actually come up where you can see them. It’s like they get stuck half way through pulling up. And also it seems to be incredibly hard to submit any kind of bug reports. Let alone that the only way to add direct deposit for rent is by going to the website online via a computer or phone compatible browser and connecting it, which led to me paying fees for months on something that I could have just scheduled to be pulled. It doesn’t even appear as an option in app, and it doesn’t allow you to change payment methods in app either, only on the website.