OneAZ Mobile Banking

I moved to Tucson from Michigan over a year ago. Needing a local financial institution, I researched the local credit unions and found One AZ, with a branch near my new home. OneAZ made it easy to set up my local accounts, and are most efficient and friendly. I feel that I receive small-town service in this large town, which I was looking for here. I’ve had excellent service, and the staff at OneAZ seamlessly helped me recently, when my debit card was compromised, to replace the card with no wait time for the replacement. They notified me when suspicious charges showed up on my account, and credited the charges back to me while they investigated the fraudulent items. I’m very, very happy with the services OneAZ offers with accounts, making it easy for this senior non-proficient computer user! I enjoy easy-to-understand instructions to the mobile banking, making it easy to bank from home. The best thing about OneAZ is that I have easy access to actual employees when I call!

Been using this app for 2 years and it’s been great. No crashes or anything. Security of info is great and ease of use is on point. It even has Zelle built in which is kinda dope. Definitely has always done everything I needed. Only thing that is a downer is that on pending direct withdrawals from my account, not debit card withdrawals. On direct withdrawals the overall account summary is accurate on how much money is in my account. But when I click into my actually checking account to see the details it shows the total amount of cash in my account even though there is a pending transaction that when completed will deplete my account. Basically when there’s a pending transaction and I have 500 dollars in the account, only 400 is actually available if I don’t want to overdraft my account. But once you know to watch for that it’s easy to avoid overdrafts.

Was told by the Teller I could easily connect my OneAZ Credit Union account to an external bank account for easy transfers. Not only did it take multiple attempts to finally get it connect because of an “address mismatch,” once it finally did connect my external bank, I still couldn’t transfer funds between banks. I could only view balances. Perhaps there is an “operator error.” But to get charged $10 for an “address mismatch” on my bank statement and still not be able to transfer funds electronically is very frustrating. I would have gladly paid $10 for the convenience of electronically transfer funds between banks. But it still doesn’t work. And I don’t have time to go through the worst Customer Service systems you can call for a company. If you need help from OneAZ with a live person phone call, you had better prepare for a very long call with lots of transfers and extremely poor phone support.