MidFirst Bank Mobile

Every time I have to use the Midfirst Bank app it puts me one step closer to emptying every dime out of the bank account and going to Bank of America, Bank of Oklahoma, really anywhere. And I actually enjoy Midfirst Bank, I love the people at the branches, I genuinely do. But this app is the worst thing to ever happen to apps. You cannot login. Every single time it says there’s a problem and you have to type in every single thing. Down to the letter. Every single freaking time. then on top of typing in every single letter every single time, 95% of the time it says there’s an error and makes you do it ALL OVER AGAIN. MULTIPLE TIMES. You can’t do ANYthing in the app, you cannot contest a charge, nothing. Mine has just decided to stop allowing mobile deposits. Literally the only thing it is good for is showing your balance. And even that is hit and miss. because I can’t login. This is not just my issue I read the reviews every single person is saying the same thing. This app is the worst app I have ever experienced in my life. The website is horrible as well. THE absolute most UNuser friendly website I’ve ever been to. Everything outside of the people in the branches is horrible. Horrible horrible horrible horrible horrible. And this bank makes enough money to fix these things. They don’t. They don’t care. which means the higher ups at Midfirst Bank don’t care. So I like the employees but I hate everything else about Midfirst Bank. and every single time I have to use this app, which is frequently because it is 2023 and apps have become a regular part of our life, I want to empty out every dime in this bank and never look back. I think I am actually now about to check out the reviews of Bank of America and Bank of Oklahoma. I don’t actually know what is keeping me here. This app stresses me out so bad I actually don’t think I wanna deal with it at all anymore. ✌🏽

As a new MidFirst Bank account holder, this was my first time using the mobile app. Overall, I like the app, it’s easy to use and easy to understand. I gave it three stars because the mobile check deposit feature is quite cumbersome as compared to other banking mobile deposit features I have used. One feature I find to be an unnecessary step is having to input my email to email myself a copy of the deposit. I feel that I shouldn’t have to enter that information since MidFirst already has my contact information and either an email to me should automatic, or eliminated. Additionally, having to endorse the check is an extra step I don’t feel is necessary, although I understand it’s a fraud prevention measure. Lastly, the camera doesn’t automatically capture the front and back check images when the check is within the frame of the camera. Instead I have to manually capture the image and then press the correct button again to upload the image. In my opinion, these adjustments to the mobile deposit feature would enhance the user experience.

I have used the app since I first heard about it an never have any problems it’s awesome to be able to use Touch ID to open the app makes it so much quicker for me!!! Depositing a check is also very easy an so convenient!! Thanks MidFirst for being a great bank an making life a little easier!! One more thing also great customer service I had to call to get help bc I switched phones an had to set all up again an couldn’t remember my password an locked myself out.... then remembered lol they helped me get it unlocked with ease an quickly an friendly! Answered all of my questions professionally an understanding! I have had some horrible experiences with banks in the past but since iv been with MidFirst I can honestly say the building the phone the app all in all are a pleasant experience!! Five stars!! 🌟🌟🌟🌟🌟🏦📱