Nuffield Health

This app constantly asks me to set my club as I log in at 7am to book a class, which sets me back so I cannot book my class in time and might end up on a waiting list. And at peak times it won’t react properly as it cannot cope with peak demand (!) and all too often it says it is booking me in and does not. I have to re-press book 3 times and by the last time my class is already booked full. And you will only know if you are actually booked in by receiving the email. You cannot rely on the app at peak times. Terrible. This app has only got worse over the years. Plus the page where it shows what you have booked does not show if you are actually ’in’ on that class or not. You have to go onto the details page to see that. Stupid.

I’ve been a member since day one at the Devonshire (had a small break recently) rejoined so reinstalled the app but it’s never worked keeps telling me to activate my account which I’ve done countless times!!! Also keeps telling me there’s a problem (duh 🙄) I asked on reception more than once and given a number to call to get me up and running! Nothing! I’ve deleted and reinstalled again and again. Just call the gym to book a class!! Seriously 🙄 always to be told it’s full try again the morning. So frustrating I feel like cancelling my membership

While the app looks good and much better at booking promptly at 7.00am without having to keep logging in each morning, however now when you book a class you can not see the availability of other classes as you did before, this used to give the option of cancelling your class and rejoining another one - there’s no way of knowing now - unfortunately this is a step backwards- please bring this back!! Thanks for your response but sorry I didn’t explain myself properly. Before the update after booking a class you could still see if there were places available on the class that was overlapping, giving you the option to cancel the class you booked and transfer, now though you take a chance on cancelling that class only to find the one that was overlapping had a long waitlist! I hope I’ve made this clearer, thanks