Netvue

After a recent app update, I noticed my camera was only creating 20 second videos where I was able to get videos of 3 minutes or more in the past. I opened a chat session with the Netvue customer service team and when I described the issue, the immediate response was “Impossible”. After additional chatting and providing them with screenshots, the customer service agent told me she would have to escalate the issue and get back to me via email. After a week, the Netvue customer service team sent me an email asking if my issue was cleared up since they haven’t heard from me. They were prepared to close my case without resolution. I replied that I was waiting for the results of the agent’s escalation. The next day I received an email from the original agent tell me the product team has discontinued the feature of being able to set the record duration of the videos triggered by motion detection. In my opinion this is completely unacceptable. Not only does this product now have less usability and features than it had when I bought it, there is now the added security risk of a security camera that can’t record a situation for more than 20 seconds. I use my camera as part of a bird feeder and was enjoying watching the long videos of the birds at the feeder but I can no longer recommend this to friends and family with only being able to get the first 20 seconds of a birds visit to the feeder. Two star rating due to removing features that were there before.

I don’t want to be negative. I really don’t. I have 7 vigil Netvue cameras. I’ve been a user for a year plus now. Kelly was helpful when I was in need for a support. My neighborhood had a few issues and I have to have something reliable to be able to have an evidence. That’s were Netvue fails. A few critical times cameras didn’t work due to who knows why. I have micro SD installed but somehow the recording didn’t happened. It applies to other user comments - motion detection fails short with no reason (I don’t pretend AI will recognize a moving object and it seems to be available as the subscription perk). Audio (both way communication) is not feasible though one way you may hear but with some noticeable latency. I found so far that the cameras withstand the weather pretty well though I’m covering cameras where possible. Lagging network connection (my wireless is set with one of the top routers and decent DOCSYS 3.1 modem (my provider’s feed is 300 mbps). I manage my devices but it seems that too many Netvue cameras under 2.4 ghz are creating lags. Latest app, updated a week ago us s joke. Unable to connect to the internet?? Getting message that Settings - General - Data loading failed, please try again later - is concerning. The cameras are upgraded to the latest version 1285? The power adapter power cable should be longer. I’d rather not to invest into third party extension cables. Please read closely about privacy. Yet we agreed to send data to PR China and that can be a security issue. And the phone battery is being eaten by app quite a lot.

I’m in complete shock to see how anyone could have given this app any less than 5⭐️!! I have been using it for some time now, and it has always exceeded my expectations and I cannot even stress to you enough how easy it is to contact customer service right through the app, 24/7 and having a representative helping you within a matter of seconds!! ...well, at least it was the one and only time I reached out to them, and they had me recording video again within no longer than 2 1/2 minuets because it actually had no actual problems other than my own blonde moment for not even thinking about the cord not being fully connected in the socket!! My bad! Haha But anyways, I have had several different WiFi cameras so far, each with their own apps, and I specifically bought this one because it is fully compatible with Alexa and can be viewed on the Echo Show just with your voice, and I am not over exaggerating when I tell you how much this app and camera is a hundred times better than any other one I have used so far, and they are always coming out with more brilliant features making it better and better! I definitely recommend this app & brand over even the most expensive brands on the market right now! I’m actually planning on buying a few other camera models from them because I have that piece of mind knowing that they are only a few clicks away, and stand behind their products and are willing to go above and beyond to make sure every customer is satisfied! So sorry for the mile long review, but I have to give credit where credit is due! :)