MIPC

Sometime in the past couple of months an update took this app from maybe a 4 to a 1 at best. History stopped being retained longer than current day on all 8 of our Cameras with SD cards. Their Customer Service Support was totally useless. They wouldn’t listen to what I was telling them or even use common sense! They said it must be due to my cameras (all 8 of them) which all stopped at the same time. They are on 3 different networks in 3 different physical locations. They wanted me to switch over to Cloud storage. I asked who was going to pay for that? No response. I popped a couple of SD cards out and reinserted. No change. After a week of exchanging daily emails where they didn’t read what I was telling them or even looking at the screenshots of settings I’d sent them still said it was my cameras. I finally found (on my own) an option under SD card to format the disk and after doing that to all camera disks all 8 cameras started retaining history like they did before. Their Customer Service Support never even mentioned this option to try! Apparently their upgrade did something to mess up the disks. However, to access the history now takes FOREVER and is so labor intensive you better really want to review history to make it worth the amount of time you will now spend to go back in time. Also they removed the camera options to adjust sharpness, contrast, brightness!! What the heck!! So frustrated!!

If you turn on any kind of detection and it senses something, you’ll get nonstop notifications back to back to back until it’s gone. If it’s a windy day and light makes shadows, it will not stop sending notifications. I wish there was an easy ignore/pause button or we could adjust the sensitivity or amount of notifications. I was at work today and it was windy outside, didn’t have time to fudge around in the settings and delete the notification setting. Had to silence my phone and take off my Apple Watch because it literally wouldn’t stop vibrating. When I had a chance to check my phone I had 72 notifications from the app in probably an hour period? That’s way too much!! When I did figure out how to turn it off, it took several steps to get to that camera’s setting (I have a set of 4) and delete the entire schedule I set up. Besides this issue, I love the cameras. Just wish it wasn’t so sensitive to something as simple as light filtering through the blinds. I have it set to “human detection”, not motion/sound, but it’s still extremely sensitive and the notifications are killing me. I bought these cameras for security, so there’s no point if I have to constantly disable it.

I purchased 5 of these cameras back in 2015 when I open my dog business. I wasn’t expecting a high quality experience, I just needed it to check that the dogs were behaving and not causing any destruction in their rooms. Basically, to make sure everybody was safe, breathing and the rooms were still in one piece. They were inexpensive enough, which is what I needed when I first built my business and my plan was to then upgrade to higher quality cameras with a hard drive for storage when a successful business was established. These cameras have seen thousands of dogs in the past 5 years and I have no intention of upgrading them to a different brand. I’ve watched the dogs sleeping, listened to them snoring with the audio and given them a firm “NO” through the microphone if they were doing something they shouldn’t have been. 2 of the cameras no longer pan and tilt due to me dropping them on the cement floor, but they still do everything else I need them to, and no issues with connectivity or viewing on my devices. I have not checked into the cloud storage but that’s what I’m going to be doing today and why I finally decided to write a review after all this times since I’m seeing a lot of negative reviews when I came to the App Store to update the app.