My Vodafone (UK)

I have a SIM only PAYG account and use it for my burglar alarm. I had problems with the app the first time I needed to top up and had to get a specialist to do it manually. I had a problem with the alarm which caused it to send alerts to various phones. As a result I kept getting bleeping as Vodaphone kept trying to make calls to the SIM. I went into the app to try to top it up it failed interacting with my bank despite me authorising the top up with my banking app. I re-entered my credit card details and tried again. Still rejected. I opened a complaint and after getting past the robot texted a specialist who gave me a web address to top up. This failed when a pop up took over the screen with an offer of increased data. As this is a burglar alarm SIM I wasn’t interested but was unable to get rid of it. I opened another chat with the robot and eventually got through to another specialist who said he tried it and it was working. I tried again and it was still ruined by the pop up but then I got a screen telling me there were problems with the billing platform. I then asked if I could cancel the SIM but he persuaded me to try again. I had to remove the SIM from the alarm to give him the serial number, so I tried the web address he gave me and it was successful with the same credit card I had tried before. I put the SIM back now although it is showing a signal the connection to the network is down. So far I have tried to use the app five times and every time it has failed despite me reloading it under instruction

Stupid company I will never buy anything from them. They sent me a bill of £151 to pay them because I called them 30 days before and called myself the direct debit. Called them many times nothing it’s like playing a violin in front of a donkey they just don’t understand. My contract was for 24 month and I payed for 25 still want money from me. The company 3 is 200 times better than them they understand they help you to the last. Don’t get stuck on them even if you cancel your contract they will still send you bills until they are not satisfy. I called them today and spoke with them for 2 hours and 20 min and nothing he game me two option like in a movie do or die he said pay the full amount or wait for next Friday for us to enquiry. I asked when I cancelled the direct debit why didn’t you sent any letter he said we don’t deal with letters and told him when with other companies you don’t pay something they send a text, email and a letter and even if you don’t reply they send a warning letter he said we don’t deal with letter and I asked why did you send after 6 month a letter even now you should have send a text. I will never never buy anything from them even if it is the last company stupid costumer service they have I payed for twig whole year and payed on time without any problem and this is what you get in the end. My call got disconnected and he didn’t even tried to call me back and then they say we really care for you. I would not give them any star. I would never recommend to anyone.

I called and had to dance through the initial call screening with a robot who asked me to say what I had called about. I answered (as I have done time and time again) and yet after years of frustration with the idiotic robot it still would not recognise ‘I wanted to discuss a problem with my bill’. I got some helpful suggestions on what I might choose to say such as DISCUSS MY BILL!!!! The robot was taking the P but I helpfully replied Discuss my Bill and the idiotic routine robot still didn’t get it! I was speaking clear un-accented and grammatically correct ENGLISH but the robot did not understand. In the end I played an evil game of phone silence and the robot blinked first, putting me through to a human. Thank goodness! Can I suggest all senior members of Vodafone are forced to sit and use their own service as if they were an end user and see how they like the terrible terrible terrible service this stupid robot gives and understand the massive hit their brand, their credibility and the thinly stretched loyalty of their customers takes by not bothering to upgrade or manage this robot. ‘Alexa, Stop writing this not please’.