My Shelter App

I had Shelter insurance for 2 years and NEVER missed a payment and then one day Shelter the office people had their computer system upgraded and it had a “payment bug” (they even told me this is what was happening, recorded phone call saved) where if you had auto pay turned on it would charge your card but fail to accept the money and it would make your account go “delinquent” and they would call and then get their payment (same day of failed auto pay) this went on for 3 months and they didn’t get it fixed but on the 3rd month of pay fail in their system they claimed my account was delinquent and they even canceled my insurance contract with them and it was effective immediately so I switched to State Farm and have not had a single issue since and all payments are on time with auto pay enabled. Screw you Shelter insurance for errors on your end and you blaming me for it

This insurance app is missing essential features that make managing policies extremely difficult. There is no option to add or remove vehicles or drivers, which is a basic necessity for any insurance platform. Instead of handling these simple updates through the app, I have to go through customer service, which is time-consuming and inconvenient. A modern insurance app should provide flexibility and ease of use, but this one falls short. Until these features are added, I can’t recommend this app for anyone who needs to make regular adjustments to their policy.

App is alright, but missing more features. Need to be able to add ID card to apple wallet…