MAC.BID

I know this is probably biased but I just think there should be a way to make the app for people and families that couldn't afford the actual product or even the product half price. It really is crushing when you spend days thinking you are winning a bid for such a great price for something you or your child could never even dream of owning, only to have someone bid and bid and bid into the $100s in the last 5 minutes. Other than that, the only major problem is the lack of customer service via email or phone. And when I say lack I mean ZERO. I have had a (what I presume to be a lost package) and I have emailed over a week ago and all I get is thank you for your email we are working on responding. And there are no phone numbers or customer service representatives to chat with or call so they simply tell you to drive down to a warehouse. My closest warehouse is 15 minutes away and I don't have a car. Again, I love the POTENTIAL of this app and I will continue to use it but it can be very difficult for people that are trying to find a good price on something, not 3/4 the price or more after days and days of waiting and believing you might have some chance of success with an item for a price you can actually afford. Maybe a discount on shipping or lot fees or something for people with government financial assistance?

I have been bidding on items for a couple years now. For the most part I have gotten really good items. There is a learning curve to the bidding. You have to understand what the fees are on top of the bid price. They do offer “insurance “ as an option. Which I do use if the item is electric or expensive. You need to pay attention to what store you are bidding at and if the items are able to transfer to the store near you. Don’t get caught up in the bidding wars because next thing you know the item is way over bid. It’s easy to use the app to get in and out of the stores too. I have only had really nice experiences with the employees. They explain everything so one can understand how it all works. The only negative I can say about the business is I wish sometimes there were better pictures of the items up for bid. But they do offer for anyone that wants to check out an item to do so before bidding.

We started using M@c Discount and their app several years back when they only had 3 locations I believe, but now it’s almost as if they’re too big for their own good. 80% of their listings have garbage descriptions because 80% of their workforce is lazy, so 80% of everything you purchases ends up reflecting all of these shortcomings. As time has gone on, the likelihood that we’re bidding on and winning an item that is heavily used and non-working has increased drastically, and it’s really beginning to anger me. Even the “like new” items don’t work or are missing pieces the majority of the time. I can only count on maybe one hand the number of accurately described items we’ve won, and we’ve likely bought over 100 items in the last 3 years…some have been major purchases too. It’s extremely disappointing and over time, if they don’t start cleaning up their listing process, more and more customers are going to stop using them. But hey, who am I, right?! Just another complainer…just bid at your own risk. Remember also, their item condition rating system is a joke and if you try to ask for support for a bad item, you’ll get their usual response basically stating there is no difference between like new, open box, or damaged…any of the three could be in literally any shape.