BidFTA Mobile App

So I won’t the bid on a new/like new item. I check inside the box before leaving. Everything seemed fine/complete. When I started assembling one of the boxes indeed the box was missing parts. I contacted customer service to see if I could get the parts since it was described as new/like new, and their reply was so disappointing. Not because they didn’t accommodate my request, but because neither rep included a greeting on their reply. It was so dry, cold. These ppl nowadays have no manners. I worked at a call center. I know.

I finally bid on a bunch of items and went a bit out of my way to pick them up…I have purchased from auctions throughout the years, but wasn’t sure what to expect. The warehouse was decently organized…but, it is difficult to get any questions answered since most of the workers speak Spanish and have a hard time understanding what you are saying. The reason I am giving such a poor rating is because they put things on the website mainly using stock photos and a picture of the box or open box and not the contents. Next, unless the rating says brand new…the items may be useless. You would think ‘Good Condition’ would mean just that…especially if you are use to eBay and even ShopGoodwill. I had at least 2 purchases that were marked good condition that were missing vital parts. I was mainly upset about a cordless drill that I was getting for my daughter to have at her townhouse. Keep in mind you can only check your items after you check out…which is useless because they don’t accept returns. I explained that a drill which shows all the pieces in the auction and does not mention things are missing…was basically useless and not in Good Condition since it did not have the battery, charger, nor any of the bits. She stated it was because most people will have an extra battery to attach to it! She also said I could have come to check it out prior…that is a waste of time in my opinion and do they actually allow everyone and anyone to open all the boxes to check the items out? I doubt it. Then there was an item I could not find…they marked it missing and I have yet to get refunded. I have since donated half of my items to goodwill and will never use this online auction again. I honestly think THEY need to be more transparent with the items and show exactly what you are bidding on. So, my recommendation for anyone still compelled as I was to try them out…only bid on new items

I’ve used the BidFTA app for a couple of years, but the experience has gotten dramatically worse recently. Ever since new management took over, the rules keep changing — and always in ways that benefit them, not the customers. For a long time, their policy for items labeled “Good Condition” made sense. You could purchase the item, inspect it at pickup, and return it if it turned out to be broken or not as described. That system made the auctions feel fair and manageable. Now they’ve changed the fine print while still using the same “Good Condition” label. I’ve personally received items marked “Good Condition” that were clearly broken, missing parts, or completely mislabeled. The biggest problem is that returns are no longer an option. If you win an auction and the item is junk, you’re stuck with it. To make matters worse, support is basically nonexistent. I’ve tried contacting them about issues and never received a response. No resolution, just an automated response with the most recent policy. What used to be a fun way to find deals has turned into a risky gamble where buyers carry all the risk and the company takes no responsibility. After years of using the platform, I can’t recommend it anymore.