Luna AI

{Raised my 4 star review to 5} In short (because my actual review is super long) this camera is tough & reliable, the DEVs quickly correct any issues & it has actually gotten better over time. I bought this for the ability to easily install outside without having to run wires or cords, and to save to an SD card without a subscription. I was randomly given a free trial to the subscription a few weeks after owning (I didn’t ask for it, I’ve not even provided a payment option, unlike most free trials that require you to cancel or be charged) and noticed how much smoother events loaded that week during the trial. They are somewhat slow to load at times from the SD card but since I’ve had it a while now, I’m thinking it’s the app trying to reach that point in the recording. If there are days worth of continuous recordings saved, naturally it will take longer to recall specific points in that data. The ai summaries of the events in the paid version were very specific & detailed. If you prefer a subscription I’d say it’s worth it. The hardware works great. I had to reset it once, not long after installing, because the live feed wouldn’t load. I had noticed it following motion & not returning to the set position in the beginning but that was soon corrected in an update. All of the issues I had experienced early on were fixed during updates. It is nice that the company continues to improve the app & promptly corrects any bugs or issues. I live near the coast in Fl where we constantly experience strong winds, rain & storms. This device has withstood some strong winds. I watched a recording in this app of my potted hydrangea blowing over, it’s a fairly large plant in a big pot full of dirt, which obviously has some weight to it. I was surprised it blew over, I was even more surprised this camera lived to tell the tale with uninterrupted footage. I could tell from the shaky feed that it was getting jostled in the porch light socket pretty violently, but it held up & kept recording. I was unsure of how I felt about this device at first but with continuous attention & improvements being made & the fact that it’s proven its reliability, I like it. I not only would recommend this camera, I HAVE recommended it to my friends & family. Big shout out to the DEVs! 🩶

I like the camera itself, but I’ve decided not to buy any more because their support is almost nonexistent. Sometimes it takes a minute and a half just to connect to the live feed. Imagine hearing something concerning and having to wait that long to see what’s going on. They even closed a support ticket because it took me three minutes to reply, yet I’ve waited almost 24 hours for them to respond. Unless I’m in the app constantly, I don’t know when they’ve commented. By the time an email alerts me, the ticket is already closed. When I asked for clarification, they were extremely apologetic and said they were very busy, but that I could reach back out and they’d be happy to help. The problem is, we’re playing cat and mouse. Their stated support hours are Pacific Time, BUT their timestamps are wrong, both on emails and on the camera, so I don’t know how to get in touch with anyone because I don’t know if I should trust their stamped email hours or REAL Pacific Time it makes me wonder if they’re in a different country and not truly on the west coast. Also, because of the time stamp issues on the videos being like 16 hours off, I’m not sure how reliable these videos would be in court. For example, a motion detected around 5PM showed a timestamp of 9AM. I’m sad that I have to look for new security cameras that offer TRUE support, but the stress it is causing and my blood pressure will be better for it. I’m glad I didn’t purchase the other cameras I needed yet. So I am only out about $40.

Just updated and nothing has changed. 1.) Cameras barely load for live viewing 2.) SD card footage only plays one time out of about 12 lengthy attempts from lightbulb cameras. Spinning graphic goes on forever. I have 2 different brands or models of lightbulb cameras. 3.) when footage does load it’s completely unclear what part from a long 30 minute clip has any activity at all 4.) does not follow motion, even though it’s set to rotate and follow 5.) when it does rotate, it keeps going back to a branch or leaves moving. 6.) no notifications, in spite of being set to send one. 7.) Seems to completely ignore when I walk past it 6 times in approximately 10 minutes. 8.) Infuriating, constant in your face ads pushing their additional products 9.) Which delays you being able to quickly view an actual live event as it’s happening! NOTE: being constantly irritated with cumbersome ads ensures every time that I will NEVER make the mistake of purchasing additional products from you because it only gives your company the opportunity to irritate me further with more irritating ads!