Cove Connect

If I could give 0 stars I would. Me and my wife bought a house a couple of months ago and with that we wanted a self monitored alarm system. So we decided to ditch Ring and switch to Cove as she had heard good things about them. WRONG. Everything from the initial install has been BRUTAL. All of the door sensors work well, but that’s not what we switched for. We also wanted to monitor our back yard and driveway. We got the solar powered cameras by a company called eufy with our install kit and they are GARBAGE. The initial install took a couple of hours. Not because they were hard to put up or anything but because they REFUSED to connect. Finally after talking with support for over an hour they connected and I put them up. You would think this was the end of it… WRONG. We went out of town for a weekend and while we were gone the Cameras disconnected. As you can guess, not ideal when you’re out of town. We get back and now I have called 4 times, spoke with 4 different representatives, talked to my wifi provider (they tried to blame them), and I’ve finally had enough. After hours of being on hold or being told the same basic steps over and over again, we are returning the system and going back to ring. 0/10 do not recommend this product.

This system is absolutely awful. If I could give this company or app zero stars I would. My cameras have connection issues constantly and on top of that the recording software is atrocious at best. If you set the cameras to catch every motion they still won’t record 90% of the people walking by. It should be able to see every time I walk out my door and instead will show a 5 second clip (even though it’s set to record 30 seconds) after we’ve left the driveway already. Customer service is worthless, they can never seem to do anything other than recommend a reboot or help reset your password. Cove knows they’re selling an absolute dumpster fire of a product and continues to push it and tell everyone to deal with it. My cameras haven’t been connecting and now when I need a recording of something that happened I still have zero access to the cameras. Called support and after sitting on hold for over an hour I opted for a call back from their support team which never came. Absolute waste of money and time with this system. I wouldn’t recommend Cove to anyone on the planet. Go to another company.

Recently bought a house and my homie is building his own house. We determined the best DIY home security was Cove based on the remote control and touch screen panel capability. After using Cove for 3 or 4 weeks and ironing out a few kinks, I don't have any complaints to be honest. I almost gave up, but with a little patience everything was able to be configured and streamlined. I have not ordered video cameras yet and I [do not] expect that to work with the panel when I do-- I don't think the capability is even there at this time. I'll be connecting those to my Alexa Echos 😊 Each company has their plusses/minuses, but I decided Cove was right for me. Customer service so far has been very helpful contrary to some of the reviews I've seen. This is a genuine customer review 👌🏽💯