LabFly

I downloaded the app to get my test results which it worked for. But then I needed to book a home draw for my son, I called Northwell and was told it had to be done in the app not over the phone and I could create a profile for him under my account. So I put in all his information and hit submit when it comes time to put in insurance info and it freezes. Repeated the process 3 times, doesn’t work. I called and was told that I had to email LabFly for help. I got a very quick response and the support tech was amazing. He basically logged into my account and got all the info in for me so I could book the appointment. I proceed to schedule his appointment except when I go to pay it freezes and it’s not accepting payment at this time. So I call the tech back and he logged in for me and booked it, I emailed him the prescription and then he took the payment info. The Northwell techs came and were amazing but we noticed his DOB was wrong on the paper work. 1 months difference. So I go to update his profile and that doesn’t work. Every time you try to change the date it goes back to March 2004. So I email LabFly and no response for 3 days. And the app still doesn’t work to allow me to update his DOB myself. Super frustrate experience with the app. Great support techs and the nurse who took his blood was amazing but this app is a dumpster fire.

As mentioned, the service is outstanding. The app interface, not so much: Uploading insurance card images results in many dead ends you can get out from only by force-quitting the app. Electronic lab orders are not recognized by the app either. For shame, Docs, shooting rabbits with an elephant gun….

Elsa was very punctual and totally professional. It was so easy and pleasant to get the blood work completed. I totally appreciate all those people, just like Elsa, that continue to go out there and serve people in so many capacities. Thank you very much for your service. I would not hesitate to recommend or use LabFly again in the future.