KF Rewards

I ordered four kolaches on the app and was waiting. The app kept saying “in progress” but it wasn’t a big order and there were not a lot of people so I went in. My order was already bagged and sitting under the counter! I don’t know if the staff has to send updates to their system or it’s something else but my order still said “in progress.” Okay, now the staff person with whom I spoke: I stated my purpose for there and she found my order. She grabbed the bag with my order then looked around lost THEN put it back under the counter! WTH I must’ve given her a funny look because she asked “mobile order?” I said Yes and my name. She looked around again and I even stated how many items in order. She repeated my name back to me in a question and I said yes. She produced the bag again then handed it to me. That’s when I know for sure I gave her a quizzical look then walked out. The icing on top of this clusterbiff was that the app still said “in progress.” This app is bad but so was staff so KF needs to refine some things. I still love the kolaches but I know to set aside more time for this place. (It’s the only one by my work so I don’t want to go to another location in a different city.)

It’s not fancy, but what they do, they do well. VERY good people. App is unique if you join their rewards program, but staff will walk you through once and then you’re good to go. The rewards are good. The spinach and cheese kolaches are really tasty, but the muffins are out of this world. They bake them fresh upon ordering, so I order online and then pick them up later, warm and right out of the oven. Yum!

I typically love this place and the service but the last 3x I’ve been something is wrong. I always use the app and the receipt reflects what I’ve ordered but a few times ago I got 2 incorrect kolaches. Last time and today they missed part of my order that i already paid for. I always get kolache on my way to work or before a road trip so I usually don’t check the box until arriving to my destination. By then I’m already too far to rectify my order! I will continue to come back as I really do love the food but will make note to check the box before I leave the store from now on.