Shipley Do-Nuts Rewards

highly disappointed i went this morning Through the driveway to order A beverage because i had already placed an order online For them to tell me they don’t see my Order & to wait for a unexpected that that did not know exact , After that looping back through the drive thru to receive my Order I noticed i hadn’t once i left. i called back up to the store to inform them of this & she states yes they forgot to Do my whole order but i could come back at a later time . Came back when i got off at 4pm for an Refund when the only worker there stated that she don’t know anything . This is totally unacceptable Now i have to make yet again another trip tomorrow morning to talk to the manager for the Third time today ..

I like the app except for a few things. The first thing is that when you order a dozen donuts, you can’t get it for the dozen donut price. It adds them up individually, which is not what would happen if you bought them at the store. The second things is that you can’t even order a donut bowls unless they are the specialty donut holes. I just want the regular kind. Lastly, you cannot use your rewards. When I apply it, it never applies to the order, no matter how much I try it. Other than that, it’s a great app!

My whole family love Shipley Donuts. I was excited to see the app. Download and tried to use. My local Shipley didn’t receive the order though it charged my card. I used it once out of three times successfully. Our local Shipley employees on Hwy 99 are fantastic, but I regularly go in to order because of unreliability of this app. I don’t get why there isn’t an option to upload in-store receipts for points as well? It can’t be hard to enable. Most other restaurants have this option. You’re missing out on tracking purchases…which is the point here, right? And your loyal customers aren’t rewarded for their patronage. Also, was going to spend some serious money on gift cards at Christmas and Shipley doesn’t offer those either. I had to go elsewhere for those. You’re making it awfully hard to buy from your company. Update options, please!