Torchy's Tacos

The app is a great way to get your favorite tacos delivered to your door. It is easy to use, with a simple interface that allows you to quickly find your nearest location and place an order. The menu is well organized, with all the options clearly visible on one page. Once you've made your selection, you can customize it to your preferences with a few taps. The checkout process is easy and secure, and the app even remembers your payment information for future orders. All in all, the Torchy's app is an excellent way to get your tacos quickly and conveniently. Highly recommended!

I have on multiple occasions ordered from the wrong location because the app automatically chooses a location for you without asking if that is the correct location. Even though it has my address in the app it does not chose the location closest to my house, it just chooses whatever one it wants too. There is also no option to set a “home restaurant” location like almost every other restaurant app. All this has caused me to order from a location I have not been too in almost a year. There is no cancellation button either, so I am forced to call the store and explain what happened and ask for a refund. If I do not realize this in time I could be waiting at the wrong store for 20 minutes and have to either reorder at the location near me or ask for a refund and go somewhere else. For an app that looks good and runs fast, it sure is made poorly.

I used the app and ordered at 6:35. It said it would be ready at 7:30, with no option to make it earlier. I show up at the (half empty) restaurant at 7:15, and the cashier tells the person in line ahead of me that the food they just ordered would be ready in “10-15 minutes”. She tells me “My order is still in the kitchen, and probably hasn’t been started since it’s scheduled for 7:30”. I asked if I’d called in, would it have been faster? They said in that case, the kitchen would get/start it as soon as they could, so probably 10-20 minutes after I called (a half hour sooner). So… if you want to schedule getting your food for a particular time, an hour or more in advance, then fine, use the app. If you want your food ASAP, then AVOID THIS APP! Very frustrating, but a learning experience.