MATIC - Home Cleaning Services

Waiting for the maids who were late for more than hour and a half, then called the company since they did not show up. I was told that the visit is cancelled even though that I provided the whole address the night before and provided it to the driver who called early in the morning. No one called me to tell about the cancelation. When complained, I was told the management will get back to me in 48 hrs, I don't need the service in 48 hrs. انتظرت العاملات الي تأخروا اكثر من ساعه ونص ولما اتصلت استفسر عن التاخير قالوا تكنسلت الزياره مع اني موفره عنوان كامل الليله الي قبلها والسواق متصل الصباح يقول جايين وحطيت له العنوان. محد كلمني ابدا بخصوص الالغاء وجالسه انتظر ومعطله نفسي من غير فايده ولما اتصلت اشتكي قالوا ترد لك الاداره خلال ٤٨ ساعه، انا مو محتاجه الخدمه اصلا بعد هالوقت ، مافي اي احترام للعميل والتجربه كلها بالنسبه لي اسوأ من سيئه.

Great services to have! The house keepers are Commitment. They provide high quality of cleaning, organizing, communication, respecting the time and all over services. One thing to add that I hope MATIC could have, providing the cleaning tool and equipment with them. Also, as being a member with you, I hope that you give discount and free sessions to your members.

If there is no female in the house they will not clean your home. I submitting the application and waited a whole week for them. When the driver arrives with the maid, they call and ask if there is a “Madam” in the house. When I said no they said that they have to cancel the service. The terms & conditions are not clear with this regard. There’s just a small statement at the end: “Matic abides by the local laws of the country that you live in. For example, If you live in a country that requires servicing only families with the presence of an adult female individual (Age 18 and older) during the cleaning session, you will need to make the arrangements from your side. Otherwise, the cancellation policy will apply.” It says “IF you live in a country that requires servicing only families” not specifying Saudi Arabia and very vague.