justclean

I’ve been using this app for laundry services for years. The app is generally good for laundry services as long as you don’t have any issues with the laundry company itself. Pickup and delivery are on time, but don’t expect customer service to deal with complaints. To be fair, I only had one problem with a laundry company. I just switched to another laundry company when my complaint with the original company I was using was not resolved by the app. Zero follow up. I tried using the app for car washing, but the appointment times were almost never respected and were changed by the car wash company, often without consulting me and without notification. I gave up on booking car washing through the app after several tries. I haven’t tried any of the other available services. Overall good for laundry, but I don’t recommend it for car washing.

I love this app. It is very easy to use. The design of the app is very nice. There are big selection of laundries to choose from. The prices of laundries are reasonable and every customer for sure can find what he needs or the closest laundry to him/her. I’ll never bother to call any laundry now because I have Justclean in my phone. I can finish my order with few clicks without the need to talk on the phone with any one.

The app is annoying, they have probably never heard of user experience. Every time you open it, there is a useless ad for one of the laundry services. They tell you that they will send you a notification when their driver is on his way. That doesn’t happen, he just shows up at your door. UX aside, the customer service is atrocious. I submitted curtains for dry cleaning. They were perfectly intact when the Justclean employee picked them up. He refused to put them in a bag. The next day I receive a message telling me one of my curtains has a tear in it. The driver claims it wasn’t his fault. He also claims I did not offer him a bag which is a blatant lie. They don’t check the items on pickup for a reason, it’s easier to avoid responsibility this way and to blame it on the customer. You can only contact them via live chat or email. The live chat operators are incompetent and not really willing to solve an issue. This has been a terrible experience with an appallingly uncommitted company. Stay away from them! Edit: They answered this review and asked me to send an email to their customer service. I did that well over a month ago, describing the situation in great detail. There never was a reaction from them. So, the copy paste answers to every negative review are just smoke and mirrors, still one of the worst customer relations in the region.