Nixplay

I am so impressed with Nixplay’s customer service. When I signed up for the yearly subscription, there was an error and I ended up with two charges. I emailed Nixplay for help, and Martin responded in a timely manner. He determined the issue to be on Apple Play’s side yet took the time to give me very detailed instructions on how to get my money back through Apple. He definitely did not need to do this as the double charge had nothing to with Nixplay. The fact that he provided step by step instructions when he very easily could have just told me to contact Apple really speaks to how much this company values their customers. The frame itself works great; the pictures look wonderful. I will say that it’s definitely worth paying for the subscription. I was trying to use the frame with just the free service, and many of my photos wouldn’t upload because they were too large. Then I ran out of storage space after about 50 pictures. Since I have switched to the yearly plan, I have not had a single issue uploading photos and have unlimited storage space. We purchased two additional frames for family members and the pictures load to seamlessly to each frame. It’s very easy to use and the plan is affordable so I don’t mind paying for it. This is a great way to share photos with family and to be able to see many photos in your home without having to physically print them out and hang them.

When your company first launched, I was one of the earliest adopters of your frames. I subscribed to your email list and read every customer focused bit of content your company put out. Socials, mailing lists, etc. I talked about how great you were. Even convinced a few people to buy Nixplay frames. Now, you have switched to a monthly model, where customers must basically pay $30 a month to use one of your frames. People out there on iTunes reading this, you can find cheaper better and more cost-effective frames to digitally display your pictures and videos! This is a once fine company that has succumbed to the subscription model in a greedy attempt to make more money and make you pay to see your own photos. If you try and use their free plan - they hide the free mode deep within the interface of the app, there is difficulty in deleting photos, constantly juggling to upgrade and sync the app with the frame to your phone, not to mention the never-ending bounce back when you try to email photos to your frame. The worst part? You used to be a company I was proud to use. Folks, don’t get bled dry by the monthly fees from this grubby, third rate frame company masquerading as something that cares about their customers.

Mhan was fabulous in helping me set up this frame for my 90yo mom. ( I already have an account with mine and just added her frame to my account.) I called tech support twice and both times had great help. So I gave you 4 stars because having to use the remote to enter wifi password and and having to do it multiple times was frustrating. Also when I sent out a link to my daughter, it did not work. So she sent me a request and created her own playlist. I found that sending links was difficult because I had to copy and past email addresses because it did not auto fill and then i did not know, if I needed to name a playlist because I already had created one and that one did not appear. Required me to use my iPad to copy email addresses and then paste on my iPhone. (Happy Apple created this work around.) So I had 2 playlists for her. one with a lowercase name and the other with uppercase. I hope I get photos on the frame, because she really enjoys seeing her family especially during this pandemic.