DentalMonitoring

After 12 hours of trying to get a scan to upload with zero success (troubleshooting attempts like cancelling scans, trying again with new scans x3, closing app and reopening, shutting off phone and restarting, checking OS was updated, checking with provider to get new email link to uninstall and reinstall app etc) I was at my wits end. My work requires lock screen to go into efect after 3 minutes, and app if goes into lock screen interrupts the upload. The upload was taking hours!!!! Each segment was often getting part way through and then restarting on its progress bar even when app wasn’t closed or going to lock screen. I have high speed satellite wifi, that was working uninterrupted for other people in the family while this was going on. Finally got a scan to go through by turning off my wifi and using cellular data only. This app developer must not have worked through some sort of permission or datatsharing protocol that would need to be compatible with my wifi. I have NEVER had an issue with any other app not being compatible with my wifi and find it ridiculous that these uploads will require my cellular data only to function (and that it took me stumbling into that solution on my own to figure out to make this work for my provider).

This app is super frustrating. You HAVE to have notifications enabled otherwise it requires you to pretend you are enabling them each time and forces you to go into your settings. You cannot proceed with a scan with out this. (I have to use an old phone to scan because the scanner doesn’t fit over my phone case - and I have notifications set up on my actual phone - but don’t need notifications on BOTH phones.) You also can only scan when it allows. And if anything is off, even in the slightest, with your aligners, you get a condescending AI message and a “no go” for moving to the next aligners. And then random scan notifications there after with more condescending messages. Also has lots of pop ups of “badge” notifications and “share with friends.” Pretty ridiculous for adults using this or for children that don’t have phones/social media - not that ortho treatment should be shared with the world anyways. The badges may only be “cute” for pre teen kids but even then, they are highly annoying and unnecessary. I highly regret signing up for Invisalign and more specifically with my orthodontist that requires the use of this app. I wish I could give it zero stars.

When I got my Invisline my first scan was SUPER late but eventually I got the hang of remembering the date of my next scan. Now I have been doing well on my teeth progress, and badge progress as well. I enjoy the satisfying feeling of getting a badge for taking good care of my teeth. I have a small story about this app that I'd like to share. I was freaking out because the start scan wasn't appearing and I looked at my calendar to see if the date was right, then I looked at my Alexa and I saw the date and I realized that I crossed off an extra day. So my scan was on the next day 😂 I know this is probably not as long as the other reviews but I hope this was a good read! : )