Wawa

I was really enjoying this for the past week of using this app. I don’t know what has changed in a 1 week time. But I can tell you that has been nothing but a headache I’ve called customer service and tried to report to them to try to have them look in to this. I would love to talk to someone who is in charge to get me in touch with whoever is in charge of receiving feedback with the app team or even be able to speak to a developer who’s willing to actually talk to somebody from the public who knows a little bit about coding the main thing I can definitely tell you that’s happening as Wawa is having issues not just with the App alone but also the payment system for using an API within the activate pump feature, so what’s happening is let’s say I have a bout $150 in my bank account I put $40 in gas in my vehicle what they’re doing is they’re authorizing the $40 plus the $150 this is definitely not normal behavior for an authorization at the Anytime I’ve done pump authorizations they don’t sit on my bank account when clearly the pump tells my bank that this is the balance hence that’s why I’m getting the $40. It should not add an extra 150 of the actual balance available on my account old so now that’s putting me $40 negative for a 24 hour period 🙄😤😡

I visit Wawa semi-regularly, and because my daily life takes me back and forth between Philly and the Malvern area, I have five stores that I frequent. If I’m reading the store locator map correctly, I visit stores 97, 125 and 21 near where I live and the stores 205 and 8091 (this new one is super nice!!) near where I work. During other travels, I’ve also visited the stores 270 and 191 on a less frequent basis. I have always had great experiences at all of these stores. The stores are clean, the food is always just how I wanted it, the coffee is perfect and the staff is always friendly, polite and helpful. The only time I was ever sad that my favorite coffee was all out, a staff member noticed and made a new pot just for me and then made sure I got my coffee for free for having to wait. I didn’t mind having to wait at all, especially since it was late afternoon and I was on the way home from work anyway, but getting free coffee for it definitely made my night. I wish now that I could remember which store that was, but all of the ones I visit are pretty awesome. Keep up the good work, Wawa!

I love reading these reviews and seeing the pathetic complaints others have about such trivial things as the fact that you need a gift card loaded to get the rewards. We all know you're going to spend X amount of dollars eventually at Wawa, what's the big deal? And as for the app not loading, open it up on your phone on the short walk between your car and the doors. Works every time for me. I'm there at least once a day, usually twice, for the best coffee I've ever had that simply can't be beat. The amount of options available at the deli is astounding, though I usually get one of the same few cold hoagies(chicken salad or turkey veggie ranch) I appreciate the variety available. That all being said, the app itself could use a few improvements. For Wawa itself I'd give 5 stars, but in my experience with the app it has a couple flaws. For some reason it does not allow me to add to my balance remotely, I always get an error message "whoops, something went wrong", and my CC statement reflects a $25 charge and immediate reversal(my CC has the available funds and is in good standing). I have to hold up the line and refill it at the register which I despise. Also, the past couple times I've ordered via the app from a location other than the parking lot it refuses to process until I've been inside the store for about 5 minutes even with the app open and active as I approach the store. It would have been faster to have used the touch screens after my arrival than ordering via the app 5 minutes prior. I understand that anyone could order anything at any Wawa this way but why can't I prepay via the app when I have a stored balance?