South Shore

The app is overall very useful, though it’s missing some features that others have already pointed out—like biometric authentication—so I won’t dwell on those here. My main concern is with the latest update. In adding the Monon corridor, the app replaced the previously convenient schedule view with the Trip Planner. This feels like a step backward. The new interface is clunky, especially if you just want to quickly see all available train times. It also resets selected locations when switching between screens or leaving and returning to the app, which is frustrating. Another issue is how difficult it is to find updates on delayed trains. Having to dig through submenus to locate this information is very inconvenient. For something this important, it really should be much more prominently displayed. I’m hoping these changes are temporary and that the more straightforward schedule view—and better visibility for delay updates—return in a future update.

I was planning a trip to chicago with my girlfriend for a concert, and was thinking of taking the train. We bought tickets without realizing that the last train back home is before the concert ends. This was a problem, so we ended up driving. A few days later i called their service to request a refund and with no issues or problems, got the refund. It took literally one day for the refund to go back into my bank, when most others would take “5-7 business days.” Now as the app, its great to use. It lays it out easily so theres no confusion or uncertainty. I highly recommend downloading this app if you’re thinking of taking the train or if you already do.

I don't normally take the time to review apps but they rly did a nice job w this one. It never crashes. The servers are always online. And best of all its free to use. The only thing that i dont like and its not rly a big deal (which is why im still giving 5 stars) is that the actual aesthetic design of the app is very plain and very boring. It looks like an app from my first gen ipod. But when you go to activate the ticket, tight when i push the button that says 1 adult. The design is suddenly gorgeous. Like wth why is it only so good in that one specific spot lol