Token Transit

I am writing this review to express my concerns regarding my recent experience with the purchasing and refund process for a family member's pass. After purchasing the pass, I attempted to transfer it directly to them, only to discover that this was not an option. Consequently, I sought a refund through the company’s email system, as this appeared to be the designated method for customer inquiries. Unfortunately, my request for a refund was declined. I find this approach concerning, as it seems to prioritize financial gain over customer accountability. The lack of direct communication with a representative has added to the frustration of the situation. All interactions must be conducted via email, and responses may take several days, leaving customers in a state of uncertainty. Moreover, I inadvertently activated the pass, unaware that this would impact my refund request. I believe it is essential for a company to ensure that charges are applied justly and transparently, ideally allowing for refunds until the pass has been used or scanned within the transit system.

My bus arrives at 7:01am the other bus at 7:15. If it arrives late. It’ll not arrive at the cool down. Maybe I don’t understand it well. 1.4mile here is twice the pain due to elevation. Why I decided not to walk. I also tried finding the closet bus stop to there. But 7 minute walking. So it’s all 2 miles to transfer. Though when I choose the bus time. I choose the next bus at 7:45. Did make it time from the cool down. Other none app note. The bus I get off becomes the other bus I need to get. So not sure here who will be at fault if it’s late. Between the bus across the street. There was no cool down. If I get off at after the 30 minute time. Bus is ready between buses.. But the bus driver wanted to leave early. And my cool down was at 2 minutes. Maybe compared to the others that went to same buses. They might have been further away. Maybe I need to wait further away.

It took me a while to find the right agency, but the app seems to work like a charm. I bought passes from the incorrect agency twice and was refunded both times; a very nice move, that I didn’t have to suffer from my mistakes. The first time I couldn’t find my agency, so I just found a description that kinda fit. The second time, I choose the correct (ADA) service of the agency, but from what I have experienced, using this app is as simple as bringing up the app and displaying your ticket. Each ticket lasts 30 mins so I can get it ready as soon as I see the Transit pull up. I haven’t looked up what to do if your phone dies, or if you lose it; those would be good to know.