iParkit Garage Parking

Downloaded app and signed up for the express pass. 5 20% off parking discounts were added to my account. The app does not list any location exclusions - an email I received confirming my enrollment listed a garage in New Orleans as not participating. Used the app to get a price quote for Boston; the 20% off discount was applied. Was smart enough to keep a screenshot. Parked and was charged full price. No way to call anyone - customer service eventually responds to my email and says garage manager says the discount is not good in Boston and I need to email him if I have any questions. We are talking about $7.60 yet customer service doesn’t know what customer service means and refuses to make it right. Manager of garage simply says we don’t honor the discount and refuses to do anything. Of course Amex sides with me and credits me back - but such an unnecessary waste of time. So I deleted the app and won’t do business with these people. I would caution anyone who is thinking of downloading this app.

I generally love that app, but it’s been charging me more than expected than previously. When I put in my entry and exit times for the Express estimate at the Adams & Wabash garage in Chicago, and my stay is less than 3 hours, it shows the fee should be $10, but I just parked for under 2 hours and the fee was $12! This has happened a few times. I should either be charged the amount quoted in the app, or if the express price has increased, the app should be updated to reflect this.

This is a great app so you can prepay and not deal with tickets or mess with your charge card at the pay station jugging briefcase, etc. However, I couldn’t find docs in the app that explained how it works until I took a chance and tried it. Then I saw all the details. I’ve been reserving parking while stopped on the ramp entering downtown, and yes I know that’s still illegal mobile use. But I don’t like the short 15 min grace time, getting stuck in traffic even on my 20 drive to work is very likely. And it says you need to make a res (assume updates too) 5 minutes before entering.