MyLotto

I haven’t logged out but lotto asks me to log in all the time. Sick of it! Also when scanning tickets, don’t tell me I have a small win - just tell me the amount I’ve won on the ticket. I can see I’ve won something - the checker tells me that! We used to get the amount of the winnings so this needs to be fixed. If you want us buying more, we need to know what we’ve won to continue playing on line. At the moment I have go to the retailer and get the result and usually walk away with the cash and maybe one ticket.

Can’t use the app in Australia - bit silly if you live in NZ but want to buy a ticket whilst on holidays in Australia or elsewhere. I understand not being able to download it from overseas but for those who have the app and are signed in with a balance to spend, this is ridiculous. Also glitchy, constantly gives a technical error mid way through the results being scratched off and then you can’t finish watching it. Should be able to choose your preferences as well when it comes to results - we should be able to decide if we want the tickets randomised not in order of winning ticket first and whether we want to watch them all be scratched off or just the first one. Needs improvement overall.

Whoever developed this POS needs to be fired. The app constantly crashes while you’re trying to build your own ticket -which when you’re dealing with something like lotto -pisses people off big time. If you try and put together a ticket before logging in (for some reason it liked to randomly log me out) it’ll ask you to login - but it won’t take you back to the ticket you were building - so you lose that information and have to start again. Another issue is crashing during the instant Kiwi games so you just have to accept that you didn’t win without actually having the fun of playing the game. And another issue is when it fails to show you your tickets when you open the app so you check them manually and then next time you go into the app the animation starts up. Surely lotto has enough money to create a working application…..???