DIB alt mobile banking app

The dubai Islamic branch in dubai auto market has the worst customer service of any bank in dubai, actually it's probably worst than any bank I've been too in most backward developing countries that I've been to and I've been to lot of them. So the story goes as the following: I sold a car the buyer is financing the car using DIB I was called by this branch to come and collect my cheque, over the phone I was informed that I only need the signed slip, no mention for any other documents. Anyways after heading there I was informed I needed two other documents and that a BANK doesn't have a printer and I need to go to a typing center to print them out. What self respecting bank doesn't have a printer

Now it is working perfectly , I had to delete the app and rest all settings then re-download it from the App Store .

This app forced me to go the DIB brach in this covid timeI was frozen ( a temporary process to stop the card acress temporarily -not deactivate or block ) my ATM card which i feel a good security feature. Due to this my card didn't renew. When i noticed my card expired, i called DIB customer care which is a hell to get connected on time ( remember, this is a emergency banking call number also) once i get connected the support person told me the frozening is the reason to renew the card physical!!! And to get a new card i have to pay to issue a new card!!!!! Other wise unfreeze the card. The card is not showing in the app to unfreeze!!! They asked me send screen shot if same and sent. Nothing happen. Again i tired to contact the customer care and got connected after several attempts/daysThat person agreed to renew my card with out fee. But i have to go to the branch to collect the card. Normally cards are delivering through courior.I went to DIB branch when i got sms and the branch was closed even i Confirmed the working hoursI got a call to collect the card from brach again. And i told them i already came to your branch and it was closed. They said sorry. It closed due to cleaning!!!!They said come again another day and you can directly go to teller to collect my card and no need to stay any que.But when i went there there was a officer who is very bad behavior who put me on chair for a whole and asked me to wait by taking a token. This is the fantastic customer care and superb app!!! Don't have words to express my gratitude. That much BAD!!!!