Skrill - Pay & Transfer Money

This place is a joke. I was fully verified bank account identity. I was able to use my account fine the first week that I had it and then I got a deposit of over $1000 and all of a sudden my account was restricted without notice without a reason why. And to make it even better it was on a Friday night and they don’t even have a live person that you can talk to 24/7 so not only was all of the money that I had frozen I had no idea why and no way of trying to figure out how to fix it. Then when I finally did get a hold of somebody the first time they were very nice and helpful and in my account claim status on the website, my claim got updated to resolved, but the issue was not resolved. I still have no access to my funds. So I called again this time the customer service agent was very rude and when I asked why my account got the restriction to begin with he told me he couldn’t tell me because that was internal information. Like excuse me? You can’t tell me why you restricted my account when I have been fully verified. It blows my freaking mind. Needless to say it’s been over a week. My money is still frozen with this stupid company. I still have no idea why or what to do to fix it. I filed a complaint with a Better Business Bureau. I’m not even sure if it’s relevant considering I think this place is somewhere in the UK.

The account set up was extremely easy to complete. Receiving monies was easy. I see where you can add your bank account; however to transfer funds to your bank account there is a fee and it takes up to 5 days. There is no option to add an external bank card for instant transfer to your bank account. All other pay accounts that are like this (PayPal, Venmo, CashApp), there is a small fee to transfer instantly to your bank card and no fee to transfer to your bank account. There is no fee for the virtual card, but a physical card you are charged $10. This fee is for a first-time card and not a replacement card. The app is making it that you either have to link to your Apple wallet and do multiple transfers to get the money instantly into your bank account and pay those app fees or spend $10 to get a physical card sent to you for withdrawal at an ATM or use in a physical store. What would make this account and app so much better would be having the following: * ability to add external bank card for easy transfer out of funds with a small transfer fee applied * ability to obtain a physical card for use at the ATM and physical stores with no fee l, but a small fee ($5-$10) for any replacement cards you should need * ability to receive a virtual card prior to having funds in your account but require lament to have funds available to order your initial physical card I gave the app 5 stars for ease of use, but feature wise….that needs some work. Thank you! Nicole Endy

I have used Skrill in the past to fund my casino accounts online and never had an issue. I haven’t gambled in a while and recently funded my skrill account so I can play. When I went to deposit on the casino app’s Skrill is no longer a deposit option. Apparently all the casinos are no longer doing business with them. So I went to withdraw and to withdraw $10 they want to charge me $5.50 which makes it so I don’t have the minimum amount to withdraw. So I reached out to skrill.. which I had to do by message because they no longer have a phone number for customer service. I was told I could use the card anywhere visa is except. But they want to charge $10 for the card. Every single app that is a send/receive money app all offer free atm cards!! Skrill is the only one that charges you for the card. And $10?! Ridiculous. So my only option I was told by a skrill employee was to add the virtual skrill card to Apple Pay and I could use it. Well I’ve tried 100 times and it won’t let me add it to Apple Pay. I know it’s only $10 and I might sound cheap but To me $10 could buy me dinner and now I have $10 that skrill basically stole from me since they refuse to help me figure out how to get my money back or be able to use it. So if you don’t want skrill to steal your money I highly suggest to avoid at all cost!!!! I use chime and never had an issue and they never once charged me any fees to send money/receive money or use the atm. Please save your money and don’t get this app especially when there’s better ones out there!!!