LOT Polish Airlines

This app does not work when trying to check in for return flights. It says that some information for the passenger is missing, even though NOTHING is missing. Also, on the app, adding boarding passes to Apple Wallet does not work, ever. To check-in you are forced to use the web version instead, which works after 1-2 attempts. This is typical European software engineering where NOTHING has been tested, and no basic QA has been completed. Absolute disaster. LOT product managers, if you are reading this, take the 3 seconds to write some test cases in JIRA, and, you know, try using your own app.

The latest update of this app prevents it even from loading. The app is stuck on the start page and won’t go forward. Even before that, when I could use the app, the functionality was very limited. You could not effectively change your flight or select seats. You had do call them, and LOT would charge you $46 for just taking your call + any change fees. They said you I should have used their app or site to modify my flight but when I told them that the app / site functionality was broken, they verified it and waived the fee. LOT is a cheap service, and I don’t mean “inexpensive”. Buggy, outdated, low budget without any regard for their customers. Very disappointed.

The app is buggy. It did not take in the country of passport issuance despite several attempts. Had to complete the check in online. Moreover, the first flight leg LAX to WAW boarding pass would not go into Apple Wallet while the second flight pass did go in. Go, figure out. Lastly, does not allow to change the account contact email address. It is “grayed out”.