Dubia

1 STAR — ABSOLUTELY TERRIBLE EXPERIENCE I honestly cannot understand how a company can mess up a simple order this badly. My order was supposed to arrive on August 13. First, my apartment number was missing from the shipping address. I contacted support trying to fix the problem, but they were completely unhelpful and basically told me they could not do anything or provide any useful information. Then I went to the post office myself to try to locate the package, because it contains LIVE feeder insects that can die while sitting in transit. And that is when I discovered something even worse: Dubia put a completely incorrect recipient name/initials on the package. The name on the package is NOT my name, NOT my wife’s name, and does not match ANY name saved in my account or addresses. Because of THEIR mistake, USPS refused to release MY package to me even though I had the tracking number and could show my order information. So now I have: * paid for the order, * paid for shipping, * received nothing, * wasted my time going to the post office, * live insects sitting somewhere because they may not be deliverable, * and customer service that has been practically useless. This is not a small shipping delay. They literally shipped my order with the wrong recipient information and made it impossible for me to pick up my own package. One of the worst online ordering experiences I have ever had. I would strongly recommend thinking twice before ordering live insects from this company.

I'm a long-time customer of Dubia. I've been able to rely on them time and time again for many years. I am so excited to see how much they have grown. They continue to give back to the community we all love. From the first order I placed with them years ago, to this very day, I have received the same level of amazing customer service and communication from them. Dubia has maintained their focus on providing honest, fair, and reliable resources for all of their customers, even through all of the hardships these past few years have brought upon everyone. While taking personal losses during the pandemic, and its aftermath, Dubai continues to give back to anyone who is in need. This company has been steadfast in its mission to educate and promote safety within the herp community. They have done so without wavering. They are truly passionate about what they do. This company is comprised of genuinely caring, and passionate people who are respectful, and legitimately happy to help in any way they can at all times. I will always recommend them and respect them for their commitment to the betterment of a cause I hold dear.

Absolutely love Dubia, fantastic feeders and supplies and customer service is lovely, my only issue with the app is not being able to add products to our favorites or any kind of list that isn’t the cart, I would love to have a wish list of some sort for my upgrades I’m not ready to buy yet