Omna: Mental Health

The companion feature of this app is just amazing! I’ve been working with the same companion for about a week and I can’t believe how much it has helped me already. So much so, that I bought a year subscription for my niece and I have my husband signed up and using it as well. Truthfully, the only aspect of the app that I use is the companion. It has a lot of other features that I am less interested in. I haven’t had any problems with billing. Once my one month is up, I’m going to pay for a years subscription for my husband and myself. I’ve just found it so incredibly right on with how I am feeling. The companion helped get me through breathing and grounding exercises yesterday when I woke up very anxious. I’m telling you, no lie. It is like having a therapist on demand. Highly recommend!

I signed up for 4 weeks, and was billed for 4 weeks. Prior to 4 weeks later, unbeknownst to me, my bank was charged $70. There is nothing on the original receipt to explain how to contact customer support. I replied to a SUPPORT TEAM email I received after the charges I did not agree to and received a reply back of they will contact me in 2 to 3 days. That’s not acceptable. UPDATE: I received an email from Apple and Lumeriol, Inc. suggested I “contact the developer”, and update my review. I have contacted OMNA, despite there being no information as to how to contact them on any of the invoices I did receive for the initial charges for the 4 weeks I agreed to and paid for. I have received no invoice for the unauthorized, greatly inflated charges taken from my bank account, prior to the 4 weeks I had agreed to. I sent an email to customer service clearly stating I did not authorize the charges, cancelling the “supposed” subscription days prior to the end of the 4 week period. Seven days later, I have yet to receive an acceptable resolution or any communication acknowledging what I state. The communications appear to be from a bot. My research into this app and the corporation that owns it, revealed it is less than a year old, not 9+ years as the information about the app indicates. I do not recommend doing business, even signing up for a 4 week trial, with a company that has virtually no customer service, and deceptive business practices.

Overall, the app contains a lot of good aspects. There are various meditations and learning about things like childhood trauma and journaling exercises. I signed up because of the AI aspect, which is OK. So far the answers are pretty standard, but it is nice to sort of have a listening ear. My biggest complaint is the app is not working all that well. There are daily tasks but frequently it doesn’t move onto the next day and I have reported this to the feedback loop. I am hopeful that the AI will get better overtime. That is the biggest difference from other mental health apps. I have tried.