CommonSpirit - AR/GA/KY/TN/TX

The staff at Doctor Arinze’s office, specifically Teresa gets back to me so quickly on this app messaging. I would like to give Doctor Arinze a shout out for being such an amazing person. She listens, she explains and she is always all smiles. Also her staff is wonderful.

It is impossible to figure out what you’re paying for, how much you owe, or see actual statements in this app. I just submitted a payment that was supposed to be $555, my HSA account shows $598 was deducted, and the portal shows I’ve only paid $502. Someone please explain what is wrong with this app? No statements are available. When I generate a detailed accounting, it only shows me 2 visits, but I’m being billed for 7. When the list of bills shows two bills together, if I call for details, the provider only knows about one of them. It’s wasting so much of my time, I’m seriously going back to paper billing. Additionally, the doctors have not sufficiently adopted this app to make it anything but misleading. I can’t communicate with my providers through the app. They don’t respond. Getting lab results is sketchy. Some I get, some I don’t. Even when they are all CHI Memorial. I find it far more frustrating than helpful.

I found a problem with phone numbers provided. I needed to cancel an appointment for a test. The app offered to connect me to the phone number, so I used it. It called the ladies in the lab, not the scheduling. She gave me another number to call. The automated answering at that number didn’t give me the option to connect to the facility where I was scheduled, so I chose the main campus. I then had to go through 20 questions to identify myself before the man would cancel the appointment. It took 15 minutes to cancel an appointment, when it should have taken 5 or less. Otherwise, I like the convenience of having everything in one place, as long as it is accurate.