FirstClub: Quality in minutes

The healthy variety of foods is worth trying. It’s also easy and intuitive to order.

Quite the sad experience. Rotten blueberries in 2.1 days, but 48 hour window to return. Endless long calls with customer service doing a run around. Worms in mangoes 4 times now, maybe more. Mango milk product that goes bad in 15 hours. Curdles almost each time. Customer service spends hours on calls asking things like how we store our items, as if it isn’t obviously the fridge. Very sad for a company claiming to audit orders before shipping and having overall good service. Bag returns rejected at pickup despite the app explicitly saying otherwise. Coffee beans delivered were from October 25th, old and visibly damaged. The refund process makes you initiate a chat, do the handoff, and then come back 2 hours later to follow up again, as if fixing their mistake is your job. Flashy UI, but the actual service has the same problems as every other quick commerce app. Needs serious work before it earns the premium positioning.

The developers don’t let you use the app if there is a pending update. This is poor user experience as the previous version works fine. The user should be allowed to update at their convenience rather than be forced into it when they their priority is to place a grocery order. They also keep asking for location every time the user opens the app even the user has declined the location access already. It’s ridiculous because you don’t have to be at the location to place an order and can always give a precise enough address.