Amex Travel

As someone who travels often and appreciates elevated experiences, I’ve genuinely enjoyed using Amex Travel for both domestic and international trips. The platform makes it easy to book luxury hotels, premium flights, and curated travel experiences all in one place. What really sets it apart are the added cardholder benefits and Membership Rewards opportunities — from hotel perks and potential room upgrades to statement credits and maximizing points toward unforgettable trips. I especially appreciate access to premium properties and feeling like there’s extra value built into the experience beyond just booking travel. It takes some of the stress out of planning while adding benefits that make travel feel more seamless and special. For anyone who enjoys luxury travel and wants to make the most of their rewards, Amex Travel has been a great resource.

how is it in 2025 anybody is deploying such poorly designed apps? First of all a stupid reason to force me to now have two separate apps for AMEX. And then after I’ve been forced to do that, I cannot filter by the options which allow me to use my benefits. In the past, I would search for a hotel in a city, and there would be selection buttons where I could select the hotel collection. And if sold out it would show up and say sold out. Now, as an example, I search Syracuse and there are zero options for fine hotels or hotels collection. So, does that mean those hotels are sold out and so doesn’t present? Or does it mean that there are none in the collection in Syracuse? Well, now, after having to download a second app, which never went through any usability testing, I have to call into the call center to speak to an agent who also wasn’t able to answer that question. So here is the short of it if you want to know if there is a hotel collection property in a city, download a second app, then call into the call center, then go to Google and ask AI if it knows.

I’ve used this app a lot since getting my Amex Platinum as I am planning a major trip. While the deals Amex has are fantastic the app is getting on my nerves. It times out very quickly. If you pause to look up information like your loyalty number it will time out. Log back in? Well no matter where you were you will have to start over. Then it will freeze in certain spots. While trying to book a flight it kept freezing when I tried to enter my known traveler number. It would notify me that it was timing out but I couldn’t click on continue because the keyboard was frozen above the notification (this could definitely be an IOS problem but it happened over and over). I do want to continue using so I hope they will fix these issues (if for security reasons Amex insists on the short time out time please allow it to go back to the same spot when we come back.