Priority Pass™

We got inside the lounge closest to Terminal A at Punta Cana International Airport, the people working at this lounge were super nice towards us, but the food and beverages that the lounge offered were really bad, the food selection was small and didn’t taste that good, also the only alcoholic drinks that they provide are a small selection of liquor and these couple of drink options are the worst and the cheapest kind of drinks, in case I wanted to choose a better liquor brand the ok brands that were available required us to pay for upgrades charges. I have been in 13 different countries and this lounge visit in Punta Cana, DR is the first time I see that inside a lounge drinks are being charged. For example regular margarita, Vodka with juice and even basic frozen piña colada. My review is directly to the food and beverage selections from the lounge, the administration needs to improve at serving bigger selections on food and beverages as well as the quality of the products being served, this way customers (we) will feel comfortable and would want to come back.

I’m trying to activate my membership and I’ve follow the instructions to do so on the app. I’ve tried to activate by membership number and it couldn’t finish the activation process. There were no error to inform me what went wrong, I submitted the form and there was no feedback at all. The technical issues with the activation flow and sign up is utterly disappointing and this app is completely unusable. Please spend more time on testing before releasing this kind of products to consumers. I then tried to submit a feedback regarding this issue online and there were issues submitting this issue online too. Honestly nothing seems to work here and I really wonder what are they even doing?!

The app seems to work just fine. I’ve been enjoying this lounge program and app for almost four years. It’s great to have lounge access in so many airports, especially since Amex lost so many of its airline lounge partners. I have long been frustrated about such limited lounge access when I’m in Australia. The $36 credit Priority Pass has arranged at various cafes and bars in that country’s airports are a welcome compromise. Prior to this recent update (Dec 2018), I could have rated the app more favourably, however... the good people at Priority Pass have recently decided to lunch a discount program, whereby we members are offered small discounts (10% off this or that, buy a 30 min spa treatment and receive an extra 5 mins, etc). Discounts are great, but unfortunately they’ve shoved them into the same section as the lounge listings. Case in point: check airport LGA (NY/NJ LaGuardia). It looks as though you have options at three terminals. But after you waste 10 mins with your slow airport data, you realise there are no actual lounge partners; just 10% discount coupons at places you wouldn’t care to shop. I understand the need for PP to build additional revenue streams, but could they (you) please not do it in a way that compromises the usability of your program and app..?! Maybe move offers to a different tab, where I can choose to peruse or ignore them. Cheers.