Columbia CU

13 years ago I opened my CCU accounts when I moved to Vancouver from Colorado. Seven years ago I moved to Portland but still have all my banking accounts at CCU. The customer service is reliable, friendly and the income checking account earns me money every month and CD rates are usually competitive. I can do remote deposits and when I need to show up physically I just take public transit across the bridge. I am extremely pleased with “ my CCU”! Strongly recommend it!

I have been with CCU over 20 plus years! I love this bank, the services and the people are what keep me there! They have always had an amazing customer service team! They’re always willing to go over and beyond! They’ve helped me with my loans from my vehicle to personal loans. They’ve offered suggestions that I would never had thought of.... I love that even during the early stages of COVID-19, they didn’t skip a beat! Their drive through was done with ease and letting us know that they were going the extra mile with keeping services going! I will be here till the very end... Love you all so much!

I love the app; it’s easy to navigate and the thumbprint access is super convenient. My biggest complaints surround the connected visa credit card that I have through CCU. First, when you make a transfer from an account to pay off the balance on the card, the app does not reflect that payment immediately. It can take up to several days. My old credit union would reflect the payment immediately which helped keep track of what your balance truly was. Secondly, you can’t view your transactions on your credit card through the app, but instead have to log into online banking. Another inconvenience that makes it harder to track your spending and balance on your credit card. Both issues were things that I did not encounter with my old credit card through my old credit union and their banking app. If those two issues were resolved, this would easily be a five star app.