Fibre Federal/TLC Credit Union

I’ve been with this group for over a decade, and the last 3 years has been filled with avoidable problems. Almost every time they have sent me a new card there’s something wrong with it: they printed the number wrong or they forgot to cancel the old one. Yesterday the bank cancelled the current card despite them receiving back the replacement over a month ago. There was no announcement we were getting new cards outside our regular cycles, and certainly no information notifying me of the old card’s expiration once they were made aware the mail was not delivered. Incredibly disappointing and negligent, especially in this economy. Your unlucky customer service employees are kind and attentive to trying to explain the situation. However, even this is curtailed by their inability to fix an error that continues to grow larger. I am now forced to wait until Monday losing wages to have the local branch listen through another long explanation and hope the reprint can get done in a timely manner. If there are any more issues I will be finding another place to manage my finances.

Even though I’m Just getting my Credit established so not yet eligible for a loan they still gave me an unsecured Credit Card with a nice amount to Use when I need it & Also financed My BMW 5 series. Customer service is great no long wait if any and will actually settle any disputes you may encounter . Fibre will always be my #1 Banking institution oh and I forgot to mention their on line mobile App is full service you can do the same thing you can do in the Branch accept a face to face Transaction with a member service representative

I’ve banked at Fibre for 19 years and Within that time frame I’ve only had two complaints. 1. I didn’t feel I should be charged $30 to stop a transaction, that seems a little ridiculous and 2. I’m limited to 6 mobile transactions and then I need to come in. One of the points of having this is to make things more accessible, easier and less of a hassle. 🤷🏻‍♀️ however I have to say that only having two complaints in 19 years of banking with Fibre is pretty dang good.