App Profile: Fibre Federal/TLC Credit Union

Henry L B J

Rating: 5/5

Even though I’m Just getting my Credit established so not yet eligible for a loan they still gave me an unsecured Credit Card with a nice amount to Use when I need it & Also financed My BMW 5 series. Customer service is great no long wait if any and will actually settle any disputes you may encounter . Fibre will always be my #1 Banking institution oh and I forgot to mention their on line mobile App is full service you can do the same thing you can do in the Branch accept a face to face Transaction with a member service representative

Jwhatuneedtosay

Rating: 3/5

I’ve been with this group for over a decade, and the last 3 years has been filled with avoidable problems. Almost every time they have sent me a new card there’s something wrong with it: they printed the number wrong or they forgot to cancel the old one. Yesterday the bank cancelled the current card despite them receiving back the replacement over a month ago. There was no announcement we were getting new cards outside our regular cycles, and certainly no information notifying me of the old card’s expiration once they were made aware the mail was not delivered. Incredibly disappointing and negligent, especially in this economy. Your unlucky customer service employees are kind and attentive to trying to explain the situation. However, even this is curtailed by their inability to fix an error that continues to grow larger. I am now forced to wait until Monday losing wages to have the local branch listen through another long explanation and hope the reprint can get done in a timely manner. If there are any more issues I will be finding another place to manage my finances.

ifitworked

Rating: 1/5

I absolutely love The app and the convenience!! I have gone into the bank before when it was not working... realizing how convenient it was when it worked! I Love being able to deposit my check, check transactions, transfer money without even having to come in. It saves time and allows more time for me for other things!! BUT it has been very difficult... it works sometimes but I would say more than half of the time it doesn’t. I will go to check what I have in there or deposit check or just account balance so I don’t go over.. or just to transfer to pay another account.... and it doesn’t work! Very frustrating. I will have to wait until the app is up again which can take days and as some things are time sensitive this is not so convenient... would love it even more if it works!!!!