O&R

Hello, I received a bill this month saying that I owed $648 and we made two payments this month totaling $675 and it says I still owe $558 which is incorrect. we made every single payment in 2025 for $322 that was assessed for us so how can we still owe this much? When I made two payments this month and another payment $325 again so that is $1000. I paid this month alone to you. It still says my balance is $558. Don’t understand why we are being charged so much this month because it is not correct. Please look at my My Account account and let me know what is going on and why we are being charged so much money this month. When you made the assessment of $322 a month for the year 2025. Being raised to $372 a month for 2026. I just don’t understand why and how we can owe over $1000 for one month. Please help me thank you Denise Lavelle

This online payment option is the absolute easiest paying this bill online with no complications and always fast and simple. They always give you a confirmation number right away and I never have a problem paying online on the O&R online option at all! Thank you

Orange and Rockland is out of their minds charging fees like this - oh, but they don’t receive any portion of this absurdly high flat rate - as if that somehow absolves them from not using a cheaper platform. Clearly a means to have everyone use autopay linked to their checking account. Definitely won’t do that now and I’m getting off paperless billing also, let them pay to print and mail my bill each month if they want to charge ridiculous fees. Hey, O&R, thanks also for forcing all customers to change their passwords, when it comes to treating customers poorly, you guys are number one. Hope these choices come back to bite you soon