Meal Prep Sunday

I've used this service for about 4 months. It started great, but the deceptiveness of their advertising became apparent after about 2 months. There really isn't as much meal selection as it seems, because your dietary restrictions are included in the selection. You're just supposed to not pick those. So out of 15 meals, there may only be 8 or 10 for the whole week that you can eat. So 1st I cut back from 15 meals to 10. Initially, I stayed with them because their customer service was so great. But then, I had travel plans, and I needed to skip a week, and in fairness to them, it was after the cut off time by a few hours. But you're supposed to be able to use a token to make changes and the token didn't work - the website is glitchy. I called customer service, initially to have them do it manually and see about waiving the 20% fee. The guy on the phone said it should be no problem, just open a ticket. Anyway, long story short, not only wouldn't they let me skip, but they told me the website was working fine and the only way to stop the meal delivery was to cancel my subscription and resubscribe - and they charged me 80% for that! over 100 dollar to cancel my subscription & no other options I was so upset I just decided not to resubscribe. I'd avoid them. It starts great but ends badly. Initially, the customer service was great, but this last month it changed completely. I think they may have replaced their people with AI, because my final correspondence with them was completely non-sensical.

I’ve been with the company for over a year and I truly love the meals. The customer service hasn’t always been the strongest but they have had some strong moments. I offer lots of feedback because I want them to succeed but sometimes they just don’t respond the right way. For example, they have a reward program where I reached a limit because I had been with them for so long and it took for me to get there for them to think something needed to be done. The most recent thing that surprised me was the meal stickers being incorrectly printed with expired meal dates. I reported it and they reassured me it was incorrect but just seems like a massive error for a company that has checks and balances for quality control. I hope they get it together.

I don’t normally do reviews, but this app needs work. It shows me different information in every section of the app (dates/time/price) so much so that I second guessed what I ordered because it was so confusing. Honestly, both the app and way they have you sign up to try it is not transparent at all, hiding the true pricing of your subscription plan until you’ve already placed your order. I won’t be ordering from this company again because of this reason. The skip function or suspend function doesn’t work on the actual screen tab they have for it, claiming that you can’t skip an order until the previous delivery has been delivered. They’ve also already missed the first delivery window. The Tanner chatbot pop up is annoying as well. I’ve tried plenty of meal subscriptions and none of them are this difficult to navigate. It leads me to believe this company is just shady in general. If you want repeat customers, deliver a good product, an intuitive app, great customer service, and keep that standard.